Customer Program Manager

4 weeks ago


Santa Clara, California, United States Gables Search Group Full time
Job Title: Customer Program Manager

We are seeking a highly skilled Customer Program Manager to join our team at Gables Search Group. As a key member of our organization, you will play a crucial role in managing customer semiconductor switching projects and programs from initiation to completion.

Key Responsibilities:
  • Manage customer semiconductor switching projects and programs from initiation to completion, ensuring alignment with customer requirements and milestones.
  • Directly engage with customers to understand their needs, provide technical guidance, and address any concerns or issues in a timely manner.
  • Manage the customer interface with engineering groups and be responsible for quality deliveries in a timely manner while maintaining customer relationships, promoting new engagements, and driving them to smooth execution.
  • Drive continuous improvement initiatives to enhance project management processes and methodologies.
  • Make customer delivery tradeoffs, resolve internal and external conflicts, mitigate risks, and promote internal engineering processes to improve the customer experience.
  • Deliver compelling presentations and reports to communicate project status, milestones, and deliverables to customers, stakeholders, and senior management.
Requirements:
  • Bachelor's degree in Computer Science or Electronics Engineering with 10-15 years of related experience, or Master's degree / PhD in Computer Science or Electronics Engineering with 5-10 years of experience.
  • Minimum of 7 years of experience in customer project/program management within the semiconductor industry.
  • At least 5 years of experience in direct management of multidisciplinary teams, including software and hardware professionals.
  • At least 5 years of experience and knowledge in networking and network switch products.
  • Proven track record of successful customer engagement and relationship management.
  • Excellent interpersonal skills with the ability to collaborate effectively across different teams and functions.
  • Outstanding communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.
  • Independent and self-directed with the ability to prioritize and manage multiple tasks simultaneously.
Must-Haves:
  • Customer Facing Program Experience
  • Someone with an ASIC technical background with networking equipment
  • Customer program experience specifically with network switch products
  • Excellent communication skills
  • Ability to provide VIP treatment to customers
  • End-to-end program initiative experience, lead strategic projects involving senior leadership, ability to provide the holistic customer experience

This is a unique opportunity to join a dynamic team and contribute to the success of our customers in the semiconductor industry.



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