Customer Program Manager
4 weeks ago
We are seeking a highly skilled Customer Program Manager to join our team at Gables Search Group. As a key member of our organization, you will play a crucial role in managing customer semiconductor switching projects and programs from initiation to completion.
Key Responsibilities:- Manage customer semiconductor switching projects and programs from initiation to completion, ensuring alignment with customer requirements and milestones.
- Directly engage with customers to understand their needs, provide technical guidance, and address any concerns or issues in a timely manner.
- Manage the customer interface with engineering groups and be responsible for quality deliveries in a timely manner while maintaining customer relationships, promoting new engagements, and driving them to smooth execution.
- Drive continuous improvement initiatives to enhance project management processes and methodologies.
- Make customer delivery tradeoffs, resolve internal and external conflicts, mitigate risks, and promote internal engineering processes to improve the customer experience.
- Deliver compelling presentations and reports to communicate project status, milestones, and deliverables to customers, stakeholders, and senior management.
- Bachelor's degree in Computer Science or Electronics Engineering with 10-15 years of related experience, or Master's degree / PhD in Computer Science or Electronics Engineering with 5-10 years of experience.
- Minimum of 7 years of experience in customer project/program management within the semiconductor industry.
- At least 5 years of experience in direct management of multidisciplinary teams, including software and hardware professionals.
- At least 5 years of experience and knowledge in networking and network switch products.
- Proven track record of successful customer engagement and relationship management.
- Excellent interpersonal skills with the ability to collaborate effectively across different teams and functions.
- Outstanding communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Independent and self-directed with the ability to prioritize and manage multiple tasks simultaneously.
- Customer Facing Program Experience
- Someone with an ASIC technical background with networking equipment
- Customer program experience specifically with network switch products
- Excellent communication skills
- Ability to provide VIP treatment to customers
- End-to-end program initiative experience, lead strategic projects involving senior leadership, ability to provide the holistic customer experience
This is a unique opportunity to join a dynamic team and contribute to the success of our customers in the semiconductor industry.
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