Customer Success Manager

2 days ago

Santa Clara, California, United States Anatomage, Inc. Full time
About the Role

We are seeking an experienced Customer Success Manager to join our team at Anatomage, Inc. This is an exciting opportunity to work with a leading company in the medical education industry.

The Customer Success Manager will be responsible for overseeing the daily operations of our customer support team, facilitating customer onboarding and adoption, and spearheading customer relationship management to address and resolve installation and service issues.

This role requires a customer-centric mindset, strong analytical skills, and the ability to communicate effectively with customers and team members. The ideal candidate will have a proven track record of success in customer service or customer support, with experience in managing a diverse group and training team members.

Key Responsibilities
  • Supervise the daily operations of the customer support team
  • Facilitate customer onboarding and adoption
  • Spearhead customer relationship management to address and resolve installation and service issues
  • Identify key opportunities by monitoring customer activities and developing solutions
  • Set customer service goals for team members and help them reach those goals
  • Interact with customers and handle customer queries and complaints in a timely manner
  • Maintain ongoing relationships with existing customers
  • Make weekly and monthly reports and surveys and make suggestions to the development team, sales, and marketing team
  • Identify and track KPIs, market trends, and report these findings by delivering regular business reviews and success plans to the management team
  • Influence customer success through educating customers on Anatomage's revolutionary products or services
  • Collaborate with sales, marketing, and product development teams to deliver solutions and tools to customers
Requirements
  • Possess a customer-centric mindset, strong analytical background, think critically, synthesize new data quickly, and prioritize efficiently
  • 5+ years of experience in customer service or customer support position strongly preferred
  • Exceptional ability to communicate and foster positive business relationships
  • Experience in managing a diverse group and training each according to Anatomage's standards
  • Ability to establish milestones and keep all team members on task
  • Deep understanding of customer concerns and thoughts regarding the use of Anatomage products and the ability to troubleshoot as needed
  • Demonstrated success in building and implementing programs that engage, educate, and deliver results against pre-defined measurement criteria
  • Confident and eloquent communicator in writing, speaking, and facilitation
  • Knowledge of Human Anatomy, products, and their use across customer segments is ideal
Qualities We Look For
  • Familiar with Salesforce, Outreach, or other CRM systems
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Strong analytical skills and ability to multitask
  • Strong time-management skills
  • Team player, who is pro-active and owns accountability
Benefits
  • Health, Dental, and Vision care for you and your family
  • 401K savings plan with employer matching
  • Generous PTO leave and paid holidays
  • Opportunity to grow with the company
  • On-site gym facility
  • Fun, casual, and blooming culture

  • Customer Success Manager

    1 week ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users and promoting a culture of customer satisfaction throughout the organization.Key ResponsibilitiesSupervise the daily operations of...

  • Customer Success Manager

    2 weeks ago

    Santa Clara, California, United States Pure Storage Full time

    Join Pure Storage as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Pure Storage. As a Customer Success Manager, you will be responsible for driving customer satisfaction, strengthening customer relationships, and building trusted advisor relationships by personalizing their Pure...

  • Customer Success Manager

    4 weeks ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to provide exceptional customer service to our Anatomage end-users and promote this idea throughout the organization. The goal is to maintain an efficient and profitable customer support department, increase customer satisfaction, loyalty, and retention, and meet their expectations.Key...

  • Customer Success Manager

    3 weeks ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users and promoting a culture of customer satisfaction throughout the organization.Key ResponsibilitiesSupervise the daily operations of...

  • Customer Success Manager

    2 days ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users, promoting a culture of customer satisfaction, and driving business growth.Key ResponsibilitiesSupervise the daily operations of...

  • Customer Success Manager

    2 weeks ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users and promoting our products throughout the organization.The ideal candidate will have a customer-centric mindset, strong analytical...

  • Enterprise Customer Success Manager

    3 days ago

    Santa Clara, California, United States dragonboat Inc. Full time

    Job Title: Sr. Enterprise Customer Success ManagerAt Dragonboat Inc., we are seeking a highly skilled and experienced Sr. Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for managing post-onboarding activities for our mid-market and enterprise customers.Key...

  • Strategic Customer Success Manager

    4 weeks ago

    Santa Clara, California, United States Cloudera Full time

    Unlock Customer Success with ClouderaAt Cloudera, we're on a mission to empower businesses to transform complex data into actionable insights. As a Strategic Customer Success Manager, you'll play a critical role in driving customer success by acting as a trusted advisor and advocate for our highest-profile customers.Key Responsibilities:Develop and execute...

  • Enterprise Customer Success Manager

    1 week ago

    Santa Clara, California, United States dragonboat Inc. Full time

    Job Title: Senior Enterprise Customer Success ManagerAt Dragonboat Inc., we are seeking a highly skilled Senior Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for managing post-onboarding activities for our mid-market and enterprise customers.Key Responsibilities:Build and...

  • Enterprise Customer Success Manager

    3 weeks ago

    Santa Clara, California, United States dragonboat Inc. Full time

    About UsDragonboat is a leading product operating platform for product leaders and their teams to strategize, prioritize, deliver, and improve products that drive business results.Job DescriptionKey ResponsibilitiesManage post-onboarding activities for mid-market and enterprise customers through strong relationship-building, product knowledge, planning, and...

  • Customer Success Engineer

    4 weeks ago

    Santa Clara, California, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Job Title: Customer Success EngineerLocation: RemoteDuration: 12 monthsPosition Summary:We are seeking a highly motivated and skilled Customer Success Engineer to join our team and support a project focused on reducing technical assistance cases and improving customer experience through proactive engagement.The Customer Success Engineer will play a critical...

  • Customer Success Engineer

    3 weeks ago

    Santa Clara, California, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Job Title: Customer Success EngineerLocation: RemoteDuration: 12 monthsPosition Summary:We are seeking a highly motivated and skilled Customer Success Engineer to join our team and support a project focused on reducing TAC cases and improving customer experience through proactive engagement.The Customer Success Engineer will play a critical role in driving...

  • Customer Success Specialist

    3 weeks ago

    Santa Clara, California, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at netPolarity, Inc. (Saicon Consultants, Inc.).Key Responsibilities:Customer Segmentation: Manage a specific set of customers using assigned PANOS versions, focusing on high case volume accounts.Digital Campaign Execution: Collaborate with the Technical...

  • Customer Success Specialist

    4 weeks ago

    Santa Clara, California, United States Apex Systems Full time

    Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at Apex Systems. As a key member of our team, you will play a critical role in driving customer success and reducing support cases through proactive engagement and education.Key Responsibilities:Manage a specific set of customers using assigned PAN-OS...

  • Customer Success Engineer

    2 weeks ago

    Santa Clara, California, United States netPolarity Full time

    Job Title: Customer Success EngineerLocation: RemoteDuration: 12 monthsJob Summary:We are seeking a highly motivated and skilled Customer Success Engineer to join our team at netPolarity. The successful candidate will play a critical role in driving upgrades to stable PANOS versions and developing educational resources to address common issues.Key...

  • Customer Success Specialist

    2 weeks ago

    Santa Clara, California, United States Apex Systems Full time

    Customer Success EngineerWe are seeking a highly motivated and skilled Customer Success Engineer to join our team at Apex Systems. As a key member of our team, you will play a critical role in driving upgrades to stable PANOS versions and developing educational resources to address common issues.Key Responsibilities:Customer Segmentation: Manage a specific...

  • Customer Success Manager

    2 weeks ago

    Santa Clara, California, United States CESNA Full time

    About Our CompanyCESNA is a leading company in the AI industry, founded in 2023 and headquartered in Santa Clara, California, with additional operations in Pangyo, South Korea.Job DescriptionWe are seeking a highly skilled Customer Success Manager to oversee the entire customer journey, ensuring a seamless experience from onboarding to retention. The ideal...

  • Customer Success Engineer

    3 weeks ago

    Santa Clara, California, United States Experis Full time

    Job Title: Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at Experis. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through technical expertise and strategic partnerships.Key Responsibilities:Develop and maintain...

  • Customer Success Representative

    3 weeks ago

    Santa Clara, California, United States VisitorsCoverage Inc. Full time

    Job Title: Customer Success RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Job Summary:The Customer Success Representative will be...

  • Customer Success Representative

    2 weeks ago

    Santa Clara, California, United States VisitorsCoverage Full time

    Customer Success RepresentativeVisitorsCoverage is a leading InsurTech company revolutionizing the travel insurance industry. We are seeking a highly motivated and customer-focused Customer Success Representative to join our growing team.Job SummaryWe are looking for a responsible and dynamic individual to provide exceptional customer service and support to...