Customer Success Manager
1 month ago
We are seeking a highly skilled Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users, promoting a culture of customer satisfaction, and driving business growth.
Key Responsibilities- Supervise the daily operations of our customer support team, ensuring timely and effective resolution of customer inquiries and issues.
- Facilitate customer onboarding, adoption, and expansion, identifying key opportunities to drive business growth.
- Develop and implement customer relationship management strategies to address and resolve installation and service issues.
- Collaborate with sales, marketing, and product development teams to deliver solutions and tools to customers.
- Establish and maintain ongoing relationships with existing customers, ensuring their needs are met and exceeded.
- Monitor and analyze customer activities, identifying trends and opportunities to improve customer satisfaction and loyalty.
- Develop and implement programs to engage, educate, and deliver results against pre-defined measurement criteria.
- 5+ years of experience in customer service or customer support, with a proven track record of success.
- Exceptional communication and interpersonal skills, with the ability to foster positive business relationships.
- Strong analytical and problem-solving skills, with the ability to think critically and prioritize efficiently.
- Experience in managing a diverse team and training staff to meet Anatomage's standards.
- Ability to establish milestones and keep team members on task, with a focus on delivering results.
- Deep understanding of customer concerns and thoughts regarding the use of Anatomage products, with the ability to troubleshoot and resolve issues.
- A competitive salary range of $90,000.00-$130,000.00 per year, depending on experience and performance.
- A comprehensive benefits package, including health, dental, and vision care, 401K savings plan, and generous PTO leave.
- Opportunities for growth and professional development, with a focus on fostering a dynamic work environment.
-
Customer Success Manager
1 month ago
Santa Clara, California, United States Anatomage, Inc. Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage, Inc. This is an exciting opportunity to work with a leading company in the medical education industry.The Customer Success Manager will be responsible for overseeing the daily operations of our customer support team, facilitating customer onboarding and...
-
Customer Success Manager
4 weeks ago
Santa Clara, California, United States Anatomage Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to provide exceptional customer service to our Anatomage end-users and promote this idea throughout the organization. The goal is to maintain an efficient and profitable customer support department, increase customer satisfaction, loyalty, and retention, and meet their expectations.Key...
-
Enterprise Customer Success Manager
1 month ago
Santa Clara, California, United States dragonboat Inc. Full timeJob Title: Sr. Enterprise Customer Success ManagerAt Dragonboat Inc., we are seeking a highly skilled and experienced Sr. Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for managing post-onboarding activities for our mid-market and enterprise customers.Key...
-
Customer Success Specialist
4 weeks ago
Santa Clara, California, United States Akraya Full timeKey Skills: Advanced technical writing, NGFW/Cybersecurity, content creation, video creation, customer successContract Type: W2Duration: 12 monthsPay Range: $40 - $48 per hour#LPJob Overview:We are seeking a dedicated Customer Success Engineer to enhance customer experience and product adoption through proactive engagement and tailored educational resources....
-
Customer Success Engineer, Access
4 weeks ago
Santa Clara, California, United States Palo Alto Networks Full timeJob DescriptionAt Palo Alto Networks, we're seeking a highly skilled Customer Success Engineer to join our Secure Access Service Edge (SASE) team. As a key member of our organization, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership.**Your Career**As a Customer Success Engineer, you will work...
-
Customer Success Network Security Specialist
4 weeks ago
Santa Clara, California, United States Pinnacle Group Full timeJob Description:We are seeking a highly skilled Customer Success Engineer to join our team at Pinnacle Group. As a key member of our team, you will be responsible for providing technical expertise to our clients on Next Generation Firewall (NGFW) technologies, ensuring they maximize the potential of our products.Key Responsibilities:Provide technical...
-
Customer Success Manager
4 weeks ago
Santa Barbara, California, United States ParentSquare Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to lead our Small Business (SMB) customer success team. As a key member of our Customer Success organization, you will be responsible for ensuring the successful onboarding and launch of our SMB customers, while also collaborating with Sales, Marketing, and Product departments to achieve...
-
Customer Success Manager, Large
4 weeks ago
Santa Barbara, California, United States ParentSquare Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for cultivating and maintaining strong relationships with our Large/Enterprise clients. Your primary goal will be to ensure high levels of satisfaction, usage, and recognition of ROI for our...
-
Customer Success Engineer, NGFW
4 weeks ago
Santa Clara, California, United States Palo Alto Networks Full timeAbout the RoleWe are seeking a highly skilled Cybersecurity Specialist to join our team at Palo Alto Networks. As a key member of our Network Security team, you will be responsible for delivering support and services across our Next Generation Firewall (NGFW) technologies.Key ResponsibilitiesProduct Expertise: Provide product-level expertise in account...
-
Customer Success Manager IV
4 weeks ago
Santa Monica, California, United States BCforward Full timeJob Title: Customer Success Manager IVJob Summary: BCforward is seeking a highly skilled Customer Success Manager IV to support the success of developers in the ecosystem. The ideal candidate will have experience in program management, customer service, and compliance.Key Responsibilities:Coordinate and execute programs aimed at providing support to...
-
Customer Success Manager IV
1 month ago
Santa Monica, California, United States BCforward Full timeJob Title: Customer Success Manager IVBCforward is seeking a highly skilled Customer Success Manager IV to join our team. As a key member of our organization, you will be responsible for coordinating and executing programs aimed at providing support to developers on the Client Horizon platform.Key Responsibilities:Coordinate and execute programs to support...
-
Customer Success Professional
1 month ago
Santa Ana, California, United States DrBalcony Full timeJob Title: Customer Success SpecialistAt DrBalcony, we're seeking a skilled Customer Success Specialist to join our team. As the primary point of contact for clients, you'll ensure their satisfaction and success throughout their journey with us.Key Responsibilities: Act as the primary point of contact for clients, ensuring their satisfaction and success...
-
Customer Success Specialist
4 weeks ago
Santa Ana, California, United States DrBalcony Full timeJob DescriptionDrBalcony, a pioneering civil engineering start-up, is seeking a skilled Customer Success Specialist to deliver exceptional service and support to our clients. This role is crucial for fostering long-term relationships, ensuring customer satisfaction, and driving retention.The ideal candidate will work closely with the engineering, sales, and...
-
Senior Customer Success Manager
4 weeks ago
Santa Monica, California, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Amazon Vendor Services. As a key member of our team, you will be responsible for driving growth and success for our top vendor partners.Key Responsibilities:Act as the primary point of contact for vendor issues, questions, and concernsIdentify and execute...
-
Customer Success Manager, Home
4 weeks ago
Santa Monica, California, United States Amazon Full timeJob Description:This role can be based in one of our approved office locations in Santa Monica, CA.Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses?As a Customer Success Manager with Amazon Vendor Services, you will work with Amazon's top vendor partners, influencing processes and plans...
-
Senior Technical Customer Program Manager
4 weeks ago
Santa Clara, California, United States NVIDIA Full timeNVIDIA is seeking a seasoned Sr. Technical Customer Program Manager to spearhead the planning and execution of intricate, multidisciplinary Networking Infrastructure Solutions deployment programs with third-party companies to enable NVIDIA products. This role demands a consistent track record of delivering Data Center Enterprise solutions across OEM/ODM...
-
Senior Customer Relationship Manager
3 weeks ago
Santa Clara, California, United States Suddath Van Lines, Inc. Full timeAbout the RoleAt Suddath Van Lines, Inc., we are seeking a highly skilled Senior Customer Relationship Manager to join our team. In this vital role, you will be responsible for maintaining and expanding relationships with key large customers, assigned to multiple named customers.The ideal candidate will possess excellent verbal and written communication...
-
Director of Talent Strategy and Succession
4 weeks ago
Santa Clara, California, United States Agilent Full timeThis role within the Global Talent team presents a unique opportunity to shape and execute our advanced talent and succession strategies.The Director of Talent Strategy and Succession will have a significant impact on our team, working closely with our various business leaders and HR partners to drive and implement key aspects of the talent strategy.We are...
-
Director of Talent Strategy and Succession
1 month ago
Santa Clara, California, United States Agilent Full timeAbout the RoleThis is an exciting opportunity to join the Global Talent team at Agilent as a Director of Talent Strategy and Succession. As a key member of the team, you will play a critical role in shaping and executing our advanced talent and succession strategies.Key ResponsibilitiesDevelop and implement comprehensive succession programs that align with...
-
Customer Support Manager
4 weeks ago
Santa Clara, California, United States cesna Full timeJob Title: Customer Support Manager - AI Technology ExpertJob Summary:The Customer Support Manager - AI Technology Expert will oversee the customer support department, ensuring high-quality service is consistently delivered. This role requires strategic management of support functions, including the development of policies, procedures, and performance...