Strategic Client Director, Customer Success Insights

2 weeks ago


Bentonville, Arkansas, United States NielsenIQ Full time
Job Description

As a Strategic Client Director, Customer Success Insights, you will be responsible for driving timely outcomes and client value through data and analytics, while managing client relationships to mutually beneficial outcomes. This role requires a deep understanding of the retail industry and the ability to identify new opportunities for growth.

Key Responsibilities:

  • Lead and develop a team of Insights associates
  • Partner with customers to set objectives that drive business impact
  • Understand the industry and issues a customer is facing
  • Build and maintain enduring relationships and deep expertise
  • Leverage NielsenIQ solutions and apply industry knowledge
  • Conduct issue-based analyses with clear insights and actionable recommendations
  • Drive thought leadership with customers, leveraging NielsenIQ tools and assets
  • Identify opportunities for increased partnership and elevate to sales partners
  • Facilitate clear day-to-day communications with customers, demonstrate empathy
  • Ensure on-time delivery of solutions to achieve forecasted revenue on time
  • Ensure deliverables are outcome-focused and connected to business objectives

Qualifications:

  • College/University Undergraduate or Master's Degree
  • 7+ years of relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods
  • Strong analytics & insights, with experience in revenue management (price & promotions), forecasting, and regression modeling
  • Prior experience with NielsenIQ data (Retail Measurement, Panel), applications and platforms (Connect, AOD, CASE)
  • Effective in senior-level communications, influencing & negotiation
  • Mission-driven and passionate about serving a purpose
  • Excellent awareness of market conditions and client business environment skills with a track record of predictability and consistency
  • Highly proficient in Microsoft Office, experience with BI a plus (PowerBI, Tableau)


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