Strategic Client Director, Customer Success Insights

4 weeks ago


Bentonville, Arkansas, United States NielsenIQ Full time
Job Description

As a Strategic Client Director, Customer Success Insights, you will be responsible for driving timely outcomes and client value through data and analytics, while managing client relationships to mutually beneficial outcomes. This role requires a deep understanding of the retail industry and the ability to identify new opportunities for growth.

Key Responsibilities:

  • Lead and develop a team of Insights associates
  • Partner with customers to set objectives that drive business impact
  • Understand the industry and issues a customer is facing
  • Build and maintain enduring relationships and deep expertise
  • Leverage NielsenIQ solutions and apply industry knowledge
  • Conduct issue-based analyses with clear insights and actionable recommendations
  • Drive thought leadership with customers, leveraging NielsenIQ tools and assets
  • Identify opportunities for increased partnership and elevate to sales partners
  • Facilitate clear day-to-day communications with customers, demonstrate empathy
  • Ensure on-time delivery of solutions to achieve forecasted revenue on time
  • Ensure deliverables are outcome-focused and connected to business objectives

Qualifications:

  • College/University Undergraduate or Master's Degree
  • 7+ years of relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods
  • Strong analytics & insights, with experience in revenue management (price & promotions), forecasting, and regression modeling
  • Prior experience with NielsenIQ data (Retail Measurement, Panel), applications and platforms (Connect, AOD, CASE)
  • Effective in senior-level communications, influencing & negotiation
  • Mission-driven and passionate about serving a purpose
  • Excellent awareness of market conditions and client business environment skills with a track record of predictability and consistency
  • Highly proficient in Microsoft Office, experience with BI a plus (PowerBI, Tableau)


  • Bentonville, Arkansas, United States NielsenIQ Full time

    Job Title: Customer Success Leader for RetailAbout the Role:At NielsenIQ, we are seeking a highly skilled Customer Success Leader for Retail to join our team. As a key member of our Leadership team, you will partner with cross-functional leaders to define the overall vision for Customer Success and serve as the go-to expert for our clients and internal...


  • Bentonville, Arkansas, United States Walmart Full time

    Job DescriptionAt Walmart, we are seeking a highly skilled Director, Finance to join our team. As a key member of our finance department, you will play a critical role in driving strategic initiatives across Merchandising.The ideal candidate will have a strong background in finance, with experience in strategic planning, financial analysis, and leadership....


  • Bentonville, Arkansas, United States Aramark Full time

    National Account Director Job DescriptionThe National Account Director is responsible for overseeing the day-to-day activities of the account to ensure all service level objectives are achieved. This includes managing client contract(s) according to requirements and executing on extensions in alignment with fiscal year retention plan.Key...


  • Bentonville, Arkansas, United States KPMG Full time

    Job Title: Associate Director, Key Account MarketingAbout the Role:KPMG is seeking an experienced Associate Director to lead our Key Account Marketing efforts in the Industrial Manufacturing sector. As a key member of our Marketing organization, you will be responsible for developing and executing strategic marketing plans to drive growth and engagement with...


  • Bentonville, Arkansas, United States KPMG Full time

    Job Title: Associate Director, Key Account MarketingJob Summary:KPMG is seeking an experienced Associate Director, Key Account Marketing to join our Marketing organization. The successful candidate will be responsible for developing personalized multi-channel integrated marketing plans to drive growth for key accounts, working closely with industry, hub, and...


  • Bentonville, Arkansas, United States Walmart Full time

    About the RoleWe are seeking a visionary leader to spearhead our Travel services portfolio, driving growth, innovation, and excellence in the rapidly evolving travel industry. As a Strategic Director of Global Travel Experiences, you will be responsible for developing and implementing comprehensive strategies to enhance our Travel services, ensuring...


  • Bentonville, Arkansas, United States Walmart Full time

    Unleash Your Potential as a Strategic Product Development DirectorAt Walmart, we're on a mission to provide quality, private-brand goods at exceptional value to our members. As a Strategic Product Development Director for Seasonal and Office Supplies, you'll play a pivotal role in driving this mission forward.About the RoleThis exciting opportunity offers a...


  • Bentonville, Arkansas, United States 3SI + Wren Full time

    Job Title: Customer Success ManagerAt 3SI + Wren, we're seeking a highly skilled Customer Success Manager to join our team. This role plays a crucial part in our partnership with a large account, focusing on maximizing customer satisfaction, retention, and value through effective use of our security solutions.Key Responsibilities:Manage client accounts,...


  • Bentonville, Arkansas, United States INCPG Full time

    Job Title:Consumer Insights Manager - Walmart TeamJob Summary:We are seeking a highly skilled Consumer Insights Manager to join our Walmart Team. The successful candidate will be responsible for leading our consumer insights strategy, providing analytical support to account managers, and working closely with sales, insights, and marketing teams to develop...


  • Bentonville, Arkansas, United States Walmart Full time

    Senior Director, Consumer Financial Services InnovationAt Walmart, we're committed to helping our customers live better every week. As a Senior Director, Consumer Financial Services Innovation, you'll play a pivotal role in shaping the future of consumer financial services for one of the largest non-bank consumer financial service businesses in the...


  • Bentonville, Arkansas, United States Walmart Full time

    At Walmart, we are on a mission to help our customers live better every day. As a Strategic Operations Analysis Professional, you will play a vital role in achieving this goal by driving business growth through data-driven insights and strategic decision-making.As a member of our dynamic Strategic Account Management team, you will be responsible for...


  • Bentonville, Arkansas, United States Walmart Full time

    Job SummaryAs a Strategic Operations Director at Walmart, you will be responsible for leading the development of multiple projects and programs by utilizing operations expertise for the development and improvement of project and program initiatives. This role requires strong leadership skills, business acumen, and the ability to manage interdependencies...


  • Bentonville, Arkansas, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Director of Connected Experiences to lead our Item Experience team at Walmart. As a key member of our technology operations team, you will be responsible for connecting marketing, events, and strategic merchandising experiences on our item and list pages.Key ResponsibilitiesLead the strategy and project execution...


  • Bentonville, Arkansas, United States Walmart Full time

    Job SummaryWalmart is seeking a highly skilled and strategic Operations Director to lead the development and scaling of new delivery solutions. This role demands a leader with a startup mindset, who thrives in ambiguity, seizes opportunities, and drives transformative projects from concept to execution.Key ResponsibilitiesIncubate innovative ideas and...


  • Bentonville, Arkansas, United States Walmart Full time

    Walmart Financial Services is a leading non-bank consumer financial services business that aims to help its tens of millions of customers 'Save Money. Live Better.' We're seeking a Strategic Leader to join our team and drive growth, innovation, and customer satisfaction.The ideal candidate will have a proven track record of orchestrating strategic...


  • Bentonville, Arkansas, United States Fortive Corporation Full time

    Job Title: Technical Success ManagerWe are seeking a highly skilled Technical Success Manager to lead our technical support initiatives and advocate for our robust API and integration solutions.This critical role is designed for a strategic thinker who will contribute to the long-term stability of our systems and enhance our clients' operational success.Key...


  • Bentonville, Arkansas, United States Walmart Full time

    At Walmart, we're on a mission to revolutionize the retail experience by harnessing the power of data-driven insights. As a Manager, Business Analysis and Insights, you'll play a pivotal role in driving growth and member retention through strategic, data-backed decisions.


  • Bentonville, Arkansas, United States Walmart Full time

    Job SummaryAs a Site Merchandising Director at Walmart, you will be responsible for shaping the customer site experience, overseeing visual merchandising, content strategy, and functionality. You will drive impact, improvement, and innovation to create a truly frictionless online shopping experience.Key ResponsibilitiesDevelop and implement a holistic site...

  • Sales Director

    3 weeks ago


    Bentonville, Arkansas, United States Intradeco Apparel Full time

    About the Role:We are seeking a highly skilled Sales Director to join our team at Intradeco Apparel. As a Sales Director, you will be responsible for driving sales with our key strategic retail partners, utilizing all available resources and managing long-term relationships with merchants and their various cross-functional teams.Key Responsibilities:Review...


  • Bentonville, Arkansas, United States Genpact Full time

    About the Role:As a Strategic Transformation Leader at Genpact, you will be responsible for driving transformation opportunities within large organizations and leading the implementation of our Digital, Analytics, and Consultative capabilities. You will work closely with our Consumer & Healthcare team to develop and execute strategic plans that drive growth...