Strategic Director of Global Travel Experiences

3 weeks ago

Bentonville, Arkansas, United States Walmart Full time
About the Role

We are seeking a visionary leader to spearhead our Travel services portfolio, driving growth, innovation, and excellence in the rapidly evolving travel industry. As a Strategic Director of Global Travel Experiences, you will be responsible for developing and implementing comprehensive strategies to enhance our Travel services, ensuring alignment with industry trends and customer needs.


Key Responsibilities

  • Develop and implement strategic plans for highly complex categories, supporting long-term business plans and executing prioritized strategic initiatives.
  • Leverage deep knowledge of the Travel industry to inform decision-making and drive innovation within our services.
  • Manage the P&L of the Travel Service for Sam's Club, including bookings, revenues, and commissions, as well as establish and monitor KPIs related to customer service and member savings/value perception.
  • B build and lead a high-performing direct and cross-functional team, fostering a culture of collaboration, excellence, and continuous improvement.
  • Cultivate relationships with key industry partners, suppliers, and clients to enhance service delivery and identify growth opportunities.
  • Use executive presence to work with suppliers at all levels and navigate complex challenges, while updating senior leaders at Sam's Club about the performance of your program and its impact on Membership join, upgrade, and renewal.

Requirements

  • Proven experience in a senior leadership role within the Travel industry, with a focus on direct-to-consumer online travel services, including online travel agencies, hotels, airlines, car rentals, and vacation packages.
  • A strong understanding of Travel market trends, customer preferences, and the competitive landscape.
  • Experience working alongside internal and supplier Product organizations to prioritize new platform development in an agile sprint environment.
  • Proven experience negotiating complex long-term agreements, leveraging the support of internal and outside counsel.
  • Data savvy, with the ability to analyze competition, member behavior, industry trends, and the macro environment.
  • Excellent communication and interpersonal skills, with a track record of successful stakeholder management.
  • Tenacious, dedicated, and thriving in an environment with ownership, autonomy, and a healthy dose of competition.

About Sam's Club

Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.


What You'll Get

  • An estimated annual salary range of $130,000.00-$260,000.00
  • Additional compensation includes annual or quarterly performance bonuses
  • A comprehensive benefits package, including health benefits, financial benefits, paid time off benefits, and more
  • The opportunity to work with a world leader in diversity and inclusion, sustainability, and community involvement
  • A chance to make a direct impact on the business and help families all over the world save money and live better

Location

This role will be based out of our home office location in Bentonville, Arkansas.

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