Customer Success Leader for Retail

5 days ago


Bentonville, Arkansas, United States NielsenIQ Full time
Job Title: Customer Success Leader for Retail

About the Role:
At NielsenIQ, we are seeking a highly skilled Customer Success Leader for Retail to join our team. As a key member of our Leadership team, you will partner with cross-functional leaders to define the overall vision for Customer Success and serve as the go-to expert for our clients and internal teams.

Key Responsibilities:
• Lead with Vision: Provide strategic direction and guidance around measurement, retail analytics, reporting, and proprietary data research, ensuring alignment with client business objectives.
• Drive Innovation: Champion the use of advanced analytics techniques to unlock business opportunities for our clients across merchandising and customer insights.
• Be a Collaborative Force: Partner closely with internal stakeholders across Analytics, Product, Technology, and Data teams to ensure NielsenIQ remains at the forefront of analytics for our clients.
• Champion a Culture of Data Excellence: Establish best-in-class analytics deliverables, processes, and accountability policies, fostering a data-driven culture across the organization.
• Be a Client Champion: Work closely with the client to ensure client feedback is consistently incorporated into our analytical deliverables, solidifying NielsenIQ's reputation as an industry leader in syndicated data.
• Develop and Inspire: Lead, mentor, and inspire a team of highly motivated analytics professionals, fostering their growth and development.

Requirements:
• 10+ years of experience in the syndicated data, retail, manufacturing, and/or CPG industry
• Experience leading teams and ability to coach others
• Strong stakeholder management and experience working with complex client relationships
• Demonstrated understanding of the power in data analytics to drive retail merchandising
• Proven track record of building client engagement
• Ability to be onsite and/or travel to Bentonville, Arkansas
• Bachelor's or Master's Degree

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