Director of Connected Experiences
4 weeks ago
We are seeking a highly skilled Director of Connected Experiences to lead our Item Experience team at Walmart. As a key member of our technology operations team, you will be responsible for connecting marketing, events, and strategic merchandising experiences on our item and list pages.
Key Responsibilities- Lead the strategy and project execution for Walmart connected experiences, identifying customer and operational needs and developing and communicating plans and priorities.
- Deliver key cross-functional projects that span across multiple teams within the organization, collaborating daily with cross-functional team members.
- Own and drive strategic and operational planning, including vision, strategy, and roadmaps that align with our business goals and enhance the customer experience.
- Monitor experience performance through analysis of key metrics and operational performance metrics, analyzing and reporting out on item page content quality, insights, and opportunities.
- Ensure business and cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives, consulting with partners, and soliciting and applying suggestions for improving overall item page and content experience.
- Bachelor's degree in a related field and 8 years of related experience, or 10+ years of experience in site merchandising, content, ecommerce experience, tech operations, business consulting, corporate strategy, or related area.
- Strong customer-centric perspective and ability to champion the needs of customers and stakeholders.
- Intellectually curious, technically savvy, detail-oriented, and entrepreneurial mindset.
- Ability to leverage data and insights to make informed decisions and translate analysis and insights into actions.
- Strong leadership, team management, relationship building, organization, planning, and willingness to roll up your sleeves and do what's necessary.
- Competitive pay and performance-based bonus awards.
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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