Immigration Services Operations Analyst

2 weeks ago

Hartford, Connecticut, United States Citizenship and Immigration Services Full time
Position Overview
This role is situated within the Field Operations Directorate, specifically in the Office of Field Operations. As an Immigration Services Analyst, your primary responsibility will be to support both operational and administrative functions within USCIS operations, alongside conducting research and analysis.

Key Responsibilities
The following duties are expected at the full performance level. At developmental stages, tasks will be of a more limited scope, requiring less independence and complexity:
  1. Design and execute various management programs or initiatives that will influence operational activities.
  2. Oversee operational functions to ensure adherence to compliance standards.
  3. Provide training for USCIS personnel on standardized procedures and processes relevant to their roles.
  4. Address case-specific inquiries from both internal and external stakeholders, including various USCIS offices and other governmental entities.
  5. Conduct research and analysis of USCIS records and databases to extract relevant information regarding cases, policies, and trends to resolve case-specific issues.
  6. Collaborate with Adjudications Personnel to address challenges related to pending or finalized applications and petitions.
  7. Coordinate and implement management information systems that align with the long-term and short-term objectives established by relevant authorities.
  8. Research, prepare, and deliver both verbal and written technical guidance to USCIS management regarding the application of management systems and programs.
  9. Perform data queries, validate and analyze information, and generate reports for management on program elements.

Employment Conditions
To qualify for this position, candidates must meet the following conditions:
  • Must be a U.S. Citizen or U.S. National.
  • Successfully pass a background investigation, including financial disclosure.
  • Pass a drug screening.
  • Submit a resume and supporting documentation.
  • Males born after a specific date must be registered with the Selective Service.
  • This position is part of a bargaining unit.

Residency Requirement
Applicants not currently employed by USCIS must have resided in the United States for three of the last five years prior to applying, or have worked for the U.S. Government overseas, or been a dependent of a U.S. Federal or Military employee serving overseas.

Qualifications
To qualify for this position, candidates must meet specific experience or educational requirements, including:
  • GS-09: One year of specialized experience equivalent to GS-07 level, or a Master's degree or two years of graduate education.
  • GS-11: One year of specialized experience equivalent to GS-09 level, or a doctoral degree or three years of progressively higher-level graduate education.
  • GS-12: One year of specialized experience equivalent to GS-11 level.

Experience must include duties such as researching official documents, compiling statistical data, and analyzing information for reports. Education must be from an accredited institution.

Application Process
It is essential to submit all required documentation accurately to ensure consideration for this position. The resume must highlight relevant experience and education. USCIS will review only the first five pages of the resume for initial eligibility. Overstating qualifications may lead to disqualification from consideration.

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