Quality Assurance Analyst

2 weeks ago


Hartford, Connecticut, United States Mercy Housing & Shelter Corp Full time
Job Overview

Organization: Mercy Housing & Shelter Corp.

Position Title: Quality Assurance Analyst

Department: Quality Assurance

Supervisor: Director of Continuous Quality Improvement and Strategic Innovation

Employment Status: Non-Exempt

Work Schedule: Monday – Friday, 8 hours per day

Location: Not specified

About Our Organization

Mercy Housing & Shelter Corp. operates as a key player in the non-profit sector, providing essential services to individuals facing homelessness and food insecurity. Our mission is to empower those we serve, helping them to achieve independence and stability within their communities.

Role Summary

The Quality Assurance Analyst plays a critical role in ensuring that our programs deliver high-quality, impactful services to our clients. This position is tasked with upholding quality and compliance standards in line with contractual obligations, regulatory requirements, and accreditation benchmarks. The analyst will also facilitate training for new employees, focusing on data entry protocols and best practices.

Key responsibilities include:

  • Conducting thorough training sessions to enhance staff understanding of documentation and data management.
  • Performing data audits and clean-up initiatives to maintain accurate records.
  • Monitoring program performance against established metrics and outcomes.
  • Collaborating with supervisors and directors to support staff in their documentation efforts.

Ideal Candidate Profile

The successful candidate will possess the following skills and attributes:

  • Strong analytical skills to interpret complex data and reports.
  • Proficiency in computer applications, particularly Microsoft Excel, including advanced functions like formulas and pivot tables.
  • Creative problem-solving abilities, with a focus on collaborative solutions.
  • Excellent communication skills, capable of conveying complex information clearly to diverse audiences.
  • Organizational skills with the ability to prioritize tasks and meet deadlines effectively.
  • Dependability and professionalism in all communications and commitments.

Qualifications

A bachelor's degree or equivalent experience (2-4 years) in a relevant field is preferred. Experience may be considered in lieu of formal education.

Licenses and Certifications

A valid driver's license and a clean driving record are required.

Compensation and Benefits

  • Annual salary range: $50,000 - $60,000, commensurate with experience.
  • Comprehensive benefits package including medical, dental, retirement plans, and tuition reimbursement.
  • Paid time off and holidays are provided for full-time employees.

Mercy Housing & Shelter Corp. is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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