Case Management Intake Coordinator

2 weeks ago

New York, New York, United States International Rescue Committee Full time

About the Organization:

The International Rescue Committee (IRC) is dedicated to addressing the most severe humanitarian emergencies worldwide. Our mission is to restore health, safety, education, economic stability, and empowerment to individuals affected by conflict and disaster. Established in 1933 at the urging of Albert Einstein, the IRC operates in over 50 countries and more than 25 U.S. cities, assisting individuals in overcoming adversity and rebuilding their lives.

Position Overview:

The Intake Specialist plays a crucial role in supporting the IRC's Home Study and Post Release Services (HSPRS) for Unaccompanied Children (UC). This full-time position is primarily focused on managing intakes and performing data entry to ensure compliance with funder requirements and case management targets.

Key Responsibilities:

  • Execute all tasks related to the acceptance of referrals within the UC portal system.
  • Assess Post Release Services case referrals as Level 1 or Level 2, adhering to program guidelines that may involve screening for victimization indicators.
  • Collaborate with Regional Coordinators, Supervisors, and Case Managers to determine capacity for case acceptance prior to intake.
  • Gather necessary intake data from the UC Portal for accurate entry into IRC's ETO database.
  • Conduct a significant volume of data entry within the ETO database.
  • Inform relevant stakeholders of case acceptances, including Case Managers and Supervisors.
  • Prepare weekly capacity reports to monitor progress towards case acceptance goals.
  • Work alongside the Assistant Director to identify and address any deficiencies in the intake process.
  • Assist in the development and delivery of training related to the intake process and Post Release Services.
  • Facilitate the transfer of cases both internally and to other service providers.
  • Perform additional duties as assigned.

Qualifications:

Education: A high school diploma is required; a bachelor's degree in social work or a related field is preferred.

Experience:

  • A minimum of 2 years of relevant professional experience in human services is strongly preferred.
  • Experience working with refugee and immigrant populations is highly desirable.

Skills and Competencies:

  • Exceptional relationship-building and networking abilities.
  • Proven success in effective communication within a multicultural environment.
  • Self-motivated with strong problem-solving skills and the ability to manage multiple priorities.
  • Attention to detail and accuracy in all work outputs.
  • Fluency in English, both written and spoken.
  • Proficiency in Microsoft Office applications and digital tools for data management.
  • Successful completion of background checks as required.

Work Environment:

  • This position allows for remote work.
  • Occasional weekend and evening work may be required.

Compensation and Benefits:

The IRC offers a competitive compensation package, including a comprehensive benefits program for all U.S. employees. Benefits include retirement savings plans, paid holidays, paid time off, medical, dental, and vision insurance, and additional support services.

Commitment to Diversity:

The IRC is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We value the unique perspectives and contributions of all individuals.

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