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Experienced Client Intake Coordinator

2 months ago

New York, New York, United States The Matian Firm, APC Full time
Position Overview:

The Matian Firm, APC is seeking a dedicated Client Intake Specialist (Case Analyst) with a strong interest in Immigration and Criminal Defense law. This role is ideal for individuals looking to advance their careers within the legal sector.

Key Responsibilities:
  • Act as the initial point of contact for prospective clients, screening leads effectively.
  • Gather essential case information to assist in the evaluation of potential cases.
  • Ensure operational excellence while managing a high volume of incoming client inquiries.
  • Engage with potential clients through various channels, demonstrating empathy and professionalism.
  • Maintain accurate records and update reporting systems regarding client status.
  • Conduct interviews with potential clients to assess their needs and schedule consultations.
  • Collaborate with attorneys to facilitate the initial consultation process.
  • Assist with administrative tasks related to case management and database maintenance.
Qualifications:
  • Bilingual proficiency in English and Spanish is required.
  • A minimum of 3 years of sales experience is essential, with customer service experience being advantageous.
  • Familiarity with case management software is preferred.
  • Strong problem-solving skills and attention to detail are crucial.
  • Ability to meet performance metrics and deadlines consistently.
  • Availability to work weekends is necessary.
Benefits:

The Matian Firm offers a comprehensive benefits package, including:

  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Paid time off and catered lunches.
  • Complimentary parking.

Become part of a dynamic team committed to excellence in the legal field, where you will have opportunities for professional growth and development.