Regional Operations Manager

2 weeks ago

Atlanta, Georgia, United States The American National Red Cross Full time

Position Overview:

The American National Red Cross, a leading humanitarian organization, is committed to providing assistance to individuals in need across the United States and globally through its extensive network.

Joining our team means you will play a crucial role in a significant mission, contributing to saving lives every day.

If you are passionate about making a difference, we invite you to explore this exceptional career opportunity.

We prioritize diversity within our workforce and strive to deliver our programs and services in a culturally sensitive manner that reflects the communities we serve.

Our workplace fosters collaboration, respect, and inclusivity, emphasizing allyship and a culture of belonging that empowers all team members.

Come to learn, grow, and thrive while sharing your commitment to making a positive impact.
The Red Cross supports various cultural and community resource groups for employees and volunteers.

These networks, including the Ability Network, Asian American & Pacific Islander Resource Group, Latino Resource Group, Red Cross PRIDE, Umoja African American Resource Group, Veterans+ Resource Group, and Women's Resource Group, provide valuable connections, mentoring, and a platform for important concerns and perspectives.

At the American National Red Cross, your individuality can shine.

Ideal Candidate Profile:

Oversee the recruitment operations for sponsors and donors of mobile allogeneic blood products, ensuring the achievement of monthly, quarterly, and annual collection targets in the most efficient and cost-effective manner within the designated region.

Formulate and execute strategies for recruitment initiatives, implement staffing and deployment policies, adhere to regional, divisional, and national operating procedures, act as a liaison with chapter executive staff and Board volunteers, address efficiency challenges, and ensure compliance with all regulatory standards.


Where Your Career Makes a Difference:

Key Responsibilities:

Assist in establishing and supporting the strategic direction for recruitment efforts within the assigned region to meet collection goals and organizational objectives.

Ensure the development and maintenance of a collection calendar that aligns with regional needs and budgeted collection targets.
Supervise the execution of recruitment plans and programs among assigned personnel to achieve collection objectives.

Collaborate with departmental and regional leadership to devise an overarching recruitment strategy for the assigned area, ensuring effective donor group and volunteer development, along with chapter support, incorporating input from recruitment staff, participating chapters, and Board and Committee members.

Guarantee the implementation of regional, divisional, and national recruitment programs tailored to specific needs (e.g., blood type distribution, holidays, etc.) to ensure the availability of blood products when and where they are necessary.

Ensure timely execution of regional, divisional, and national directives and adherence to standard operating procedures, including appropriate staff training, to comply with national, federal, or other regulatory requirements.

Monitor, assess, and adjust donor scheduling, donor flow, and customer service issues in collections operations in collaboration with the Collections District Manager to enhance the donor experience and contribute to the achievement of organizational goals.

Conduct periodic operational audits in the assigned area to evaluate the efficiency and effectiveness of current methods, aiming to improve productivity in support of organizational objectives.

Assist regional management with budget planning and monitoring to ensure sufficient and efficient utilization of financial resources to achieve stated collection goals.

Develop and mentor assigned staff in accordance with human resources policies, including performance evaluations, disciplinary actions, and hiring and termination decisions, to enhance operational success and minimize turnover.


Qualifications for Success:
A bachelor's degree or a combination of education and relevant work experience.
A minimum of five years of related experience, including three years in a management role, is required.

Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is essential.

Strong organizational skills and the capacity to manage multiple priorities effectively, assimilate information rapidly, analyze challenges, and implement suitable solutions are necessary.

Must possess the ability to work independently while fostering a cohesive team among subordinates.
Excellent verbal and written communication skills, including training, presentation, and negotiation abilities, are required.
A valid driver's license and a clean driving record are mandatory.
Ability to work collaboratively within a team.
Travel to various sites throughout the organization may be required.

Competitive Advantages:
Experience in leading a team of five or more.
Ability to engage in crucial conversations.
Quick learner.
Must be willing to travel and support the entire state.
Experience in accountability for goals.
Experience in a metrics-driven environment.
Ability to work with a sense of urgency.

Employee Benefits:
Health Spending Accounts & Flexible Spending Accounts

Paid Time Off:
Starting at 15 days annually; based on FLSA status and tenure
Holidays: 11 paid holidays, including six core holidays and five floating holidays
401K with a 5% match
Paid Family Leave
Employee Assistance Program

Disability and Insurance:
Short + Long Term
Service Awards and recognition
Join our team and seize the opportunity to make a difference every day. The American National Red Cross is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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