Urology Care Coordination Associate

1 week ago


Las Vegas, Nevada, United States OptumCare Full time

Join a team where your contributions matter and your career can flourish. At OptumCare, we prioritize proactive health management and seamless care coordination for our patients. As part of our organization, you will play a vital role in delivering patient-focused, safe, and effective healthcare solutions.

Key Responsibilities:

  • Manage incoming calls across multiple queues, including scheduling and priority lines.
  • Gather essential demographic data for new patients.
  • Coordinate with incoming referrals to ensure smooth transitions.
  • Update and maintain demographic records for existing patients.
  • Collect and verify insurance details.
  • Request medical documentation from primary care providers for new patients.
  • Schedule, reschedule, and cancel patient appointments as needed.
  • Direct calls to the appropriate departments within the organization.
  • Communicate messages from patients to relevant staff members.
  • Handle consultation requests from physicians for on-call specialists.
  • Follow up on consultation requests until completion.
  • Utilize the service website for managing referrals.
  • Provide backup support for scheduling, referrals, and call management as required.

In this role, you will be recognized for your dedication and performance in a dynamic environment that encourages professional growth and development opportunities for future career paths.



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