Client Relations Specialist

2 weeks ago


Houston, Texas, United States Hill-Rom Holdings, Inc. Full time

Company Overview: Hill-Rom Holdings, Inc. is a leading provider of medical technologies and services, dedicated to enhancing patient care and outcomes worldwide. Our mission is to transform healthcare through innovative solutions and a commitment to excellence.

Position Summary: As a Customer Experience Representative, you will play a crucial role in ensuring exceptional service delivery to our clients. You will be the first point of contact for inquiries, providing support and guidance to customers, sales personnel, and patients alike.

Key Responsibilities:

  • Respond promptly to all incoming calls from the Customer Experience Team, ensuring effective management of each interaction.
  • Educate customers and address their inquiries with clarity and professionalism.
  • Redirect calls to appropriate subject matter experts as per established protocols.
  • Document all communications accurately for future reference.
  • Manage assigned emails and voicemails efficiently.
  • Exhibit empathy and professionalism to alleviate customer concerns.
  • Promote the benefits of our cardiac monitoring solutions.
  • Communicate in a clear, diplomatic manner with excellent voice quality.
  • Demonstrate a strong sense of urgency in addressing customer needs.
  • Identify and escalate potential complaints according to standard operating procedures.
  • Contribute to achieving the quality and productivity goals of the Customer Experience Team.
  • Assist with the intake of heart monitors and data entry into the relevant systems.

Qualifications:

  • High School diploma or equivalent required.
  • 1-2 years of experience in a customer service or call center environment preferred.
  • Familiarity with medical terminology is advantageous.
  • Strong multitasking and organizational skills.
  • Excellent verbal and written communication abilities.
  • Proficiency in MS Office and familiarity with multi-line telephone systems.
  • Exceptional customer service skills in interactions with both internal and external clients.
  • Bilingual capabilities are a plus.
  • Demonstrated patience, professionalism, and phone etiquette.

Equal Opportunity Employment: Hill-Rom Holdings, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

Accommodations: We are committed to providing reasonable accommodations to individuals with disabilities globally. If you require assistance during the application or interview process, please inform us of your needs.



  • Houston, Texas, United States RRecruiter Pte Ltd Full time

    About the Client Relations Specialist Position RRecruiter Pte Ltd is seeking a skilled Client Relations Specialist to deliver exceptional service and foster a culture of excellence within our organization. Your main objective will be to ensure the department operates efficiently, effectively, and profitably, while enhancing customer satisfaction, loyalty,...


  • Houston, Texas, United States Hiring Now Full time

    At Hiring Now, we prioritize the consumer experience within the service industry. Our Enrollment Specialists play a crucial role in enhancing local markets by promoting products and services from our diverse clientele, ultimately boosting their brand visibility and community involvement. As a Client Relations Specialist, you will contribute to crafting and...


  • Houston, Texas, United States Mad Mobile Full time

    MAD MOBILE, INC.Client Relations SpecialistFull TimeAs a Client Relations Specialist, you will be responsible for managing and documenting incoming client communications, providing and processing information in response to inquiries, concerns, and requests regarding our innovative products and services.Your role will involve:Delivering clarity, education,...


  • Houston, Texas, United States Texas Quality Plumbing Full time

    Descripción del TrabajoTexas Quality Plumbing está buscando profesionales en atención al cliente para un puesto de Client Relations Specialist en nuestra oficina.¿POR QUÉ DEBERÍAS UNIRTE A NUESTRO EQUIPO?Somos una empresa en crecimiento en un sector competitivo que valora a su equipo y ofrece oportunidades reales de desarrollo profesional. Nuestro...


  • Houston, Texas, United States Felicia Olowu - State Farm Agent Full time

    Join Our Dynamic TeamWe are seeking a personable and service-oriented professional to become a part of our organization as a Client Relations Specialist. In this role, you will engage directly with clients, guiding them through various insurance options and assisting them in selecting the most suitable products and services tailored to their requirements.Key...


  • Houston, Texas, United States MILITIA PROTECTION LLC Full time

    MILITIA PROTECTION LLCClient Relations Specialist:Welcome new homeowners and business proprietors as they transition into their new residences or commercial spaces, assisting them in designing their security, video monitoring, automation, audio systems, and commercial access control solutions. Engage in discussions about water purification and conduct a...


  • Houston, Texas, United States iFLY World Full time

    Client Relations Specialist / Front Desk (up to $20 / hour)Job Category: Operations Requisition Number: CUSTO002893Job DetailsDescriptionAs a Client Relations Specialist / Front Desk (Up to $20/hr.), you will play a vital role in our mission to provide the exhilarating experience of flight. Join iFLY, a renowned company with a global presence and numerous...


  • Houston, Texas, United States A&B Environmental Services Full time

    Job OverviewThe Client Relations Specialist plays a crucial role in ensuring exceptional service and support for our valued clients at A&B Environmental Services.Key Responsibilities:Monitor for significant client visits and ensure all clients are prepared with necessary samples.Fulfill sample requests promptly and efficiently.Ensure same-day collection of...


  • Houston, Texas, United States Alberto Bermudez - State Farm Agent Full time

    Job OverviewAs a Client Relations Specialist for Alberto Bermudez - State Farm Agent, you play a crucial role in our agency's daily operations and customer satisfaction. Your primary focus is to enhance our agency's growth through meaningful interactions with clients and serving as a bridge between their needs and our agency's services.Key...


  • Houston, Texas, United States PrideStaff Full time

    Position OverviewThe Client Relations Specialist plays a crucial role in ensuring the financial well-being of our clients by effectively managing collections. This position is dedicated to upholding the highest standards of professionalism and ethical conduct.Key ResponsibilitiesMonetary Collection: Engage with consumers to facilitate the collection of...


  • Houston, Texas, United States Invitation Homes Full time

    Client Relations Specialist - FSJoin our dynamic team at Invitation Homes as a Client Relations Specialist, where your expertise in customer service will shine.Location: Houston, TexasDepartment: Operations - FieldJob Code: R736Key Responsibilities:Oversee daily maintenance dashboards and task centers to ensure prompt responses to work order approvals and...


  • Houston, Texas, United States Intelliserve Konsulting Full time

    Position Overview:As a Client Relations Specialist, you will play a pivotal role in managing customer interactions and ensuring a seamless order process. This position is designed for individuals who are committed to delivering exceptional service and fostering strong relationships with clients.Key Responsibilities:1. **Order Management:** - Oversee both...


  • Houston, Texas, United States Ken Quach - State Farm Agency Full time

    Position OverviewKen Quach - State Farm Agency is in search of a Client Relations Specialist. Previous experience in the insurance sector is not a prerequisite, as comprehensive training will be provided to the suitable candidate who demonstrates a positive demeanor.The main focus of this role is to provide outstanding customer support to clients throughout...


  • Houston, Texas, United States Houston Consumer Connect Full time

    Position OverviewJoin our dynamic team at Houston Consumer Connect as a Client Relations Specialist. This role is designed for individuals eager to cultivate their skills in customer engagement and support within a thriving business environment. As a key player in our organization, you will have the opportunity to establish a solid foundation in customer...


  • Houston, Texas, United States Rock Nelson - State Farm Agent Full time

    Job OverviewWe are looking for a dedicated and enthusiastic Client Relations Specialist to join our team at Rock Nelson - State Farm Agent. This role is essential in fostering strong customer connections within the community while promoting a range of State Farm products, including auto, home, and life insurance.Key ResponsibilitiesEngage in a...


  • Houston, Texas, United States BASF Corporation Full time

    Now hiring Senior Client Relations SpecialistPosition OverviewWe are seeking a dedicated Senior Client Relations Specialist to enhance our Customer Care team. This role is pivotal in fostering strong relationships with our esteemed clientele.About BASFBASF's Petrochemical division stands at the forefront of our global value creation, serving as the core of...


  • Houston, Texas, United States New York Life - Houston General Office Full time

    Job OverviewAre you passionate about engaging with individuals, building relationships, and providing assistance? If so, the Client Relations Specialist role at our organization may be the perfect opportunity for you. In this position, you will be tasked with addressing customer inquiries, resolving service challenges, and ensuring an outstanding client...


  • Houston, Texas, United States Synergy Global Housing, LLC Full time

    Position Overview*This role necessitates in-office presence.SUMMARY: The Client Relations Specialist collaborates closely with Business Development Managers and Account Coordinators to enhance service delivery for both new and existing clientele. Acting as a crucial link between Corporate Clients and Synergy Global Housing, this position encompasses inside...


  • Houston, Texas, United States VSP Vision Full time

    Position Overview:As a Client Relations Specialist, you will play a crucial role in delivering exceptional customer service with a focus on accuracy and efficiency. Your primary responsibility will be to address customer inquiries, ensuring alignment with VSP Vision's objectives.Key Responsibilities:1. Respond to a variety of customer inquiries, ranging from...


  • Houston, Texas, United States Enhance Recruiting Full time

    Job OverviewSUMMARYWe are looking for a skilled Client Relations Specialist to join our team. This pivotal position involves overseeing communication and collaboration with essential resources to ensure that both client and organizational objectives are met regarding all facets of the final product. We offer competitive compensation along with a...