Client Relations Specialist

1 week ago


Houston, Texas, United States Enhance Recruiting Full time
Job Overview

SUMMARY

We are looking for a skilled Client Relations Specialist to join our team. This pivotal position involves overseeing communication and collaboration with essential resources to ensure that both client and organizational objectives are met regarding all facets of the final product. We offer competitive compensation along with a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, a 401(k) plan, paid time off, and holidays.

KEY RESPONSIBILITIES

  • Provide internal support and act as a bridge between the sales team and clients while collaborating with all internal departments, including Creative Services, Sales, Customer Support, Procurement, Manufacturing, and Finishing.
  • Execute all responsibilities with integrity and the highest ethical standards, adhering to established safety protocols, company policies, and procedures.
  • Prepare and present estimates and quotes to clients.
  • Process and confirm purchase orders.
  • Determine delivery timelines for orders and monitor them throughout the production cycle.
  • Document customer modifications and ensure they are processed through production.
  • Evaluate warehouse inventory and replenish items based on data analysis with management approval.
  • Assist teams to guarantee the proper design and execution of orders.
  • Identify necessary materials to ensure the successful fulfillment of orders.
  • Analyze and procure bulk purchases of litho and top sheets with management consent.
  • Monitor production workflows for effective communication regarding fulfillment, shipping, and logistics needs.
  • Track warehouse inventory, order milestones, and deliverables.
  • This is a full-time position in an office environment.

QUALIFICATIONS

  • A bachelor's degree is preferred.
  • Minimum of 2 years of experience in the corrugated packaging and/or point-of-purchase display manufacturing sectors.
  • Familiarity with structural/graphic arts, lithographic printing, pre-press, and fabrication is advantageous.
  • Proficient in Amtech, Microsoft Office, and Outlook.
  • Exceptional planning and organizational abilities.
  • Strong business insight, management, and development skills.
  • Effective decision-making and problem-solving capabilities.
  • Detail-oriented with the ability to manage multiple tasks and navigate various situations.
  • Ability to prioritize effectively and execute tasks efficiently.
  • Capable of working well under pressure with numerous interruptions.
  • Collaborative team player.
  • Demonstrated skills in problem-solving and decision-making.
  • Results-driven, able to work independently as well as within a team setting.


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