Client Relations Specialist

2 weeks ago


Houston, Texas, United States Synergy Global Housing, LLC Full time
Position Overview

*This role necessitates in-office presence.

SUMMARY: The Client Relations Specialist collaborates closely with Business Development Managers and Account Coordinators to enhance service delivery for both new and existing clientele. Acting as a crucial link between Corporate Clients and Synergy Global Housing, this position encompasses inside sales responsibilities along with various administrative duties.

KEY RESPONSIBILITIES:
The employee may engage in a variety of essential functions outlined below. This description is not exhaustive but aims to accurately represent the primary job elements.

  • Fosters and strengthens ongoing relationships with current Corporate Clients, ensuring their requirements are met and revenue targets are achieved or surpassed.
  • Collaborates with Business Development Managers to cultivate new and existing client relationships.
  • Mentors Account Coordinators to guarantee that client needs are clearly understood and effectively addressed.
  • Identifies and develops new business opportunities within the existing client portfolio through telemarketing and other sales initiatives.
  • Handles incoming sales inquiries promptly, ensuring that all temporary housing requirements are satisfied within the sales framework of Synergy Global Housing.
  • Possesses in-depth knowledge of specific client needs, including pricing, apartment locations, and individual preferences.
  • Oversees and coordinates intern groups while managing all administrative tasks.
  • Represents the organization at various external business functions, including conventions, trade shows, and seminars.
  • Builds positive relationships with property management through occasional site visits, maintaining regular communication to preempt potential issues.
  • Leads the sales team by directing administrative staff on reservation protocols to ensure proper structuring.
  • Ensures all contracts are duly signed and executed prior to guest move-in, collecting necessary documentation.
  • Monitors daily vacancy exposure to minimize financial risk for Synergy Global Housing, regularly reporting on reservation activity to management.

JOB REQUIREMENTS:

  • Strong verbal communication skills are essential for effective persuasion.
  • Must be adaptable and able to respond swiftly to changes.
  • Requires prompt responses to sales inquiries and diligent follow-up.
  • Ability to meet established deadlines and achieve results as set by the organization.
  • Proficiency in multi-tasking and organizational skills is necessary.
  • Capability to negotiate and resolve conflicts related to guest concerns.
  • Ability to work effectively in both team-oriented and independent settings.
  • Demonstrates a commitment to guest satisfaction and organizational success.
  • Basic computer skills, including proficiency in MS Word and Excel, are required.
  • A valid driver's license and proof of auto insurance are mandatory.
  • Willingness to occasionally work evenings, weekends, or holidays may be necessary.
  • Some travel may be required.
  • Prior experience in inside or outside sales and account management within the service industry is preferred.
  • A background in hospitality or customer service is advantageous.

Synergy Global Housing is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on various protected characteristics.



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