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Client Relations Specialist

2 months ago

Houston, Texas, United States Intelliserve Konsulting Full time
Position Overview:
As a Client Relations Specialist, you will play a pivotal role in managing customer interactions and ensuring a seamless order process. This position is designed for individuals who are committed to delivering exceptional service and fostering strong relationships with clients.

Key Responsibilities:
1. **Order Management:**
- Oversee both domestic and international orders from initiation to completion, ensuring precise and timely processing within the system.
- Ensure accurate documentation and timely invoicing for all transactions.

2. **Customer Engagement:**
- Establish and maintain effective communication with clients, addressing inquiries related to orders, pricing, and product availability.
- Build and nurture relationships to promote positive customer experiences.

3. **Operational Excellence:**
- Monitor daily operations to ensure order accuracy and timely deliveries.
- Collaborate with various departments to provide necessary data regarding inventory, order history, and logistics.

4. **Support and Compliance:**
- Assist in the month-end closing process and provide backup support for other team members as needed.
- Adhere to quality management standards and contribute to continuous improvement initiatives.

Qualifications:
- High School Diploma or equivalent with a minimum of 5 years of experience in customer service, or a Bachelor's Degree with at least 2 years of relevant experience.

Essential Skills:
- Strong communication skills with attention to detail and the ability to manage multiple tasks effectively.
- Proficient in software applications such as Word, Excel, and Outlook.
- Ability to interact professionally across various departments, enhancing collaboration and efficiency.

Company Commitment:
Intelliserve Konsulting is dedicated to fostering an inclusive workplace that values diversity and equal opportunity. We encourage all qualified candidates to apply and join our team.