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Client Relations Specialist

2 months ago

Houston, Texas, United States RRecruiter Pte Ltd Full time
About the Client Relations Specialist Position

RRecruiter Pte Ltd is seeking a skilled Client Relations Specialist to deliver exceptional service and foster a culture of excellence within our organization.

Your main objective will be to ensure the department operates efficiently, effectively, and profitably, while enhancing customer satisfaction, loyalty, and retention.
Client Relations Specialist Responsibilities
  • Enhance customer service experiences, cultivate engaged clients, and encourage organic growth.
  • Take responsibility for resolving customer issues and ensure follow-through until resolution.
  • Establish a clear mission and implement strategies aligned with that mission.
  • Refine service procedures, policies, and standards.
  • Maintain accurate records and document customer service interactions and discussions.
  • Analyze statistics and compile precise reports.
  • Recruit, mentor, and develop customer service representatives, fostering an environment of encouragement and empowerment.
  • Stay informed about industry advancements and apply best practices for continuous improvement.
  • Manage resources effectively and utilize available assets to meet qualitative and quantitative objectives.
  • Adhere to and oversee the approved budget.
  • Ensure an organized workflow according to established priorities.
Client Relations Specialist Requirements
  • Demonstrated experience in a customer service role.
  • Expertise in delivering customer service support.
  • Strong understanding of management methodologies and techniques.
  • Proficiency in English.
  • Familiarity with customer service software, databases, and tools.
  • Awareness of the latest technology trends and applications in the industry.
  • Aptitude for strategic thinking and leadership.
  • Excellent client-facing and communication abilities.
  • Advanced troubleshooting and multitasking capabilities.
  • Customer service orientation.
  • Bachelor's degree in Business Administration or a related field.
Job Type: Full-time, Part-time

Pay: From $30.00 per hour

Expected hours: No less than 40 per week

Benefits:
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Shift:
  • Day shift
Education:
  • High school or equivalent (Preferred)
Experience:
  • Customer Service: 1 year (Required)
  • Customer retention: 1 year (Preferred)