Senior Client Relations Specialist

2 weeks ago


Houston, Texas, United States BASF Corporation Full time

Now hiring Senior Client Relations Specialist

Position Overview

We are seeking a dedicated Senior Client Relations Specialist to enhance our Customer Care team. This role is pivotal in fostering strong relationships with our esteemed clientele.

About BASF

BASF's Petrochemical division stands at the forefront of our global value creation, serving as the core of our operations. We are committed to delivering innovative solutions that resonate with our customers' needs.

Your Role

As a Senior Client Relations Specialist, you will:

  • Build and nurture relationships with key accounts across North America, ensuring exceptional service and acting as a bridge between clients and service providers.
  • Oversee the order fulfillment process, managing activities such as order expediting, returns, and monitoring back-orders to meet customer demands.
  • Collaborate with cross-functional teams on projects aimed at enhancing operational efficiency and customer satisfaction.
  • Enforce business protocols and facilitate resolutions that require interdepartmental coordination.
  • Participate in training initiatives, mentoring new team members and sharing best practices.
  • Manage domestic project resources independently, ensuring compliance and quality standards.
  • Act as a key point for audits, maintaining the integrity of processes.

Qualifications

To be successful in this role, you should possess:

  • A Bachelor's degree in Business, Supply Chain Management, or a related discipline.
  • Fluency in Spanish.
  • A minimum of 5 years of experience in supply chain management and materials planning.
  • Familiarity with Conformance Management measures.
  • Proficiency in SAP and experience with Power BI, CRM, and Microsoft Office Suite.

Why Join Us?

At BASF, we offer a supportive environment where you can thrive both personally and professionally. Our comprehensive benefits package includes:

  • Flexible work arrangements.
  • A competitive retirement savings plan with company matching.
  • Well-being programs, including mental health support.
  • Family support benefits.
  • Opportunities for mentoring and career advancement.
  • Employee discounts and perks.

About BASF

As a leading chemical company, BASF has been addressing complex challenges for over 150 years. We empower our employees with the resources and opportunities necessary for success, fostering a culture of collaboration and innovation.

Equal Opportunity Employer

BASF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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