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Technical Support Specialist
2 months ago
Position Summary:
nFocus Solutions is seeking a dedicated Help Desk Analyst to perform essential Help Desk operations aimed at supporting students, training developers, and faculty within the educational sector.
Key Responsibilities:
- Assist users with navigation and troubleshooting within the Blackboard system.
- Investigate user inquiries and maintain a record of support tickets.
- Oversee the Help Desk Log and ensure accurate tracking of ticket statuses.
- Update relevant information in the College Information System and Student Management System.
- Utilize system data to provide informed responses to user questions.
- Address requests for information regarding academic programs through various communication channels.
Qualifications:
- A minimum of three years of experience in a Help Desk environment.
- Exceptional customer service abilities.
- Strong written and verbal communication skills.
- Proficient in managing support requests through various communication methods.
- Capability to escalate issues appropriately and ensure resolution.
- Typing speed of at least 65 words per minute.
- Clear and effective communication skills.
- Ability to work both independently and collaboratively.
- Willingness to undergo a background check.
- Must meet requirements for working in a secure environment.
- Self-driven with excellent time management skills.
- Organized with a proactive approach to tasks.
- Commitment to maintaining high standards of quality.
- Consistent attendance and punctuality.
- Proficient in Microsoft Office Suite.
- Possession of a valid passport.
- Willingness to travel as needed.
About nFocus Solutions:
nFocus Solutions is committed to delivering innovative technologies and intelligent solutions tailored for the public sector. As a prominent provider of applications and services, we empower nonprofit organizations, communities, and government agencies to effectively serve the public. Our advanced data management and analysis tools enable clients to achieve impactful outcomes.
At nFocus Solutions, we embrace diversity and inclusivity, recognizing that varied perspectives foster innovation. We are an equal opportunity employer, committed to creating a workplace free from discrimination.
