Onsite Technical Support Specialist

4 weeks ago


Olathe, Kansas, United States Diverse Lynx Full time
About the Role

We are seeking a highly skilled Onsite Support Executive to join our team at Diverse Lynx LLC. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients.

Key Responsibilities
  • Investigate and diagnose technical issues with desktop and laptop hardware, software, and peripherals.
  • Resolve and close incidents and service requests in a timely and efficient manner.
  • Communicate with clients regarding incident progress and provide updates on ticket status.
  • Perform staging of PCs, IMAC (Install, Move, Add and Change) of end-user hardware, and conduct hardware and software maintenance and support.
  • Assist with site security officer on IT security issues and virus elimination.
  • Special events coverage, meeting room, and VCON and voice devices support.
  • Centralized hardware and spare part stocking and local site inventory management and asset management.
  • Stock management and break-fix services to nearest small sites.
  • Hardware vendor coordination for break-fix and imaging and provisioning of devices.
  • Update AMDB including hardware and software and PC and other devices logistics management.
  • Coordinate activities with third parties to resolve IT issues or complete service requests.
  • Follow standard operating procedures as documented in the knowledge management system.
  • Providing trainings/demos when needed to end-users.
  • Onsite admin tasks e.g. backup, OS migration.
  • Onsite operational support of industrial mobility devices.
  • Mobility - operational support for company-owned mobile phones/tablet devices and BYOD.
  • Asset disposal and coordinate with regional/global support groups for end-to-end request resolution and escalation.
  • Operational support of buyer-certified standalone printers (driver installation/connectivity and printer software-related troubleshooting).
  • Operational support for non-network connected HBO AIO Printer/Scanner/Fax.
  • Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines.
About Us

Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company.



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