Onsite Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Onsite Support Executive to join our team at Diverse Lynx LLC. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients.
Key Responsibilities- Investigate and diagnose technical issues with desktop and laptop hardware, software, and peripherals.
- Resolve and close incidents and service requests in a timely and efficient manner.
- Communicate with clients regarding incident progress and provide updates on ticket status.
- Perform staging of PCs, IMAC (Install, Move, Add and Change) of end-user hardware, and conduct hardware and software maintenance and support.
- Assist with site security officer on IT security issues and virus elimination.
- Special events coverage, meeting room, and VCON and voice devices support.
- Centralized hardware and spare part stocking and local site inventory management and asset management.
- Stock management and break-fix services to nearest small sites.
- Hardware vendor coordination for break-fix and imaging and provisioning of devices.
- Update AMDB including hardware and software and PC and other devices logistics management.
- Coordinate activities with third parties to resolve IT issues or complete service requests.
- Follow standard operating procedures as documented in the knowledge management system.
- Providing trainings/demos when needed to end-users.
- Onsite admin tasks e.g. backup, OS migration.
- Onsite operational support of industrial mobility devices.
- Mobility - operational support for company-owned mobile phones/tablet devices and BYOD.
- Asset disposal and coordinate with regional/global support groups for end-to-end request resolution and escalation.
- Operational support of buyer-certified standalone printers (driver installation/connectivity and printer software-related troubleshooting).
- Operational support for non-network connected HBO AIO Printer/Scanner/Fax.
- Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines.
Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company.
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