Automotive Product Support Specialist

1 week ago


Olathe, Kansas, United States Garmin Full time
Job Summary

We are seeking a highly skilled Automotive Product Support Specialist to join our team at Garmin. In this role, you will be responsible for providing exceptional technical customer support for our consumer products, answering phone calls, emails, chats, and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Key Responsibilities
  • Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats
  • Display strong customer support skills and maintain professional interactions with Garmin customers and co-workers
  • Become knowledgeable in the specifications, capabilities, and operation of Garmin products
  • Remain current on changes in policies, procedures, and product offerings
  • Complete tasks and/or projects of basic complexity within defined processes accurately and timely
  • Thoroughly document work in an organized and timely manner
  • Work a consistent and reliable schedule as identified by management

Requirements
  • High School Diploma or GED
  • Demonstrated interest in the product segment and interest in developing product knowledge
  • Demonstrated customer service expertise
  • Demonstrated strong and effective verbal, written, and interpersonal communication skills
  • Personal or professional demonstrated technical aptitude, problem-solving, and troubleshooting ability
  • Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others, and have excellent time management and follow-up skills
  • Demonstrated reliable and predictable attendance
  • Demonstrated computer skills and ability to navigate multiple screens

Preferred Qualifications
  • Fluency in Spanish, Portuguese, and/or French languages in addition to English


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