System Support Specialist I

4 weeks ago


Olathe, Kansas, United States Enterprise Bank & Trust Full time
Job Summary

Enterprise Bank & Trust is seeking a highly skilled System Support Specialist I to provide technical support to associates across various markets. The ideal candidate will possess excellent customer service skills, technical expertise, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Provide basic to intermediate technical support to associates, employing a high degree of customer service, technical expertise, and timeliness.
  • Support a variety of issues through identification, research, and resolution of technical problems.
  • Manage and track trouble tickets and phone calls in the Help Desk ticketing system.
  • Follow established standards and procedures in resolving problems.
Requirements
  • High school diploma or GED or equivalent.
  • 1-3 years customer service, banking, or technical support experience preferred.
  • Basic technical understanding of desktop/laptop hardware and software.
  • Ability to reload an end-user Windows-based PC operating system and application.
  • Basic hardware troubleshooting skills.
Preferred Skills
  • Skilled in operation of a personal computer, including Microsoft Word, Excel, and PowerPoint.
  • Windows Operating System.
  • Mobile Device Support (Android, iPhone).
  • Application Security Permissions.
  • Salesforce, Google Apps, Bankway Browser, Active Directory preferred.
Work Environment

The position requires regular on-call duties and periodic after-hours work to support upgrades and patches outside business hours. The role will be remote and on-site as needed to deploy and support equipment at our locations.


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