Product Support Specialist
5 days ago
We are seeking a highly skilled Product Support Specialist to join our team at Garmin. As a Product Support Specialist, you will be responsible for providing exceptional customer support to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities:- Resolve customer concerns regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats.
- Display strong customer support skills and maintain professional interactions with Garmin customers and co-workers.
- Become knowledgeable in the specifications, capabilities, and operation of Garmin products.
- Remain current on changes in policies, procedures, and product offerings.
- Complete tasks and/or projects of basic complexity within defined processes accurately and timely.
- Thoroughly document work in an organized and timely manner.
- Work a consistent and reliable schedule as identified by management.
- High School Diploma or GED.
- Demonstrated interest in the product segment and interest in developing product knowledge.
- Demonstrated customer service expertise.
- Demonstrated strong and effective verbal, written, and interpersonal communication skills.
- Personal or professional demonstrated technical aptitude, problem-solving, and troubleshooting ability.
- Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others, and have excellent time management and follow-up skills.
- Demonstrated reliable and predictable attendance.
- Demonstrated computer skills and ability to navigate multiple screens.
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age, or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits.
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