Technical Support Specialist

3 weeks ago


Olathe, Kansas, United States TAFS Inc. Full time
Job Overview

The Service Desk Analyst will provide Tier 1 (and occasionally Tier 2) support to internal customers within the TAFS environment, including remote users. As the first line of IT support, you will be responsible for analyzing, diagnosing, and resolving support requests by documenting issue severity and utilizing standard procedures to resolve issues related to desktop, laptop, servers, printers, mobile devices, telephony, and related equipment.

Key Responsibilities
  • Act as a representative of the technical services team, supporting an environment of 800+ users throughout the US and Canada using Windows and MAC OS.
  • Provide Tier 1 Service Desk support for problems and service requests related to hardware, software, network, and application support.
  • Conduct timely problem determination for incidents using documented procedures, troubleshoot, resolve, and/or escalate problem tickets and service level requests.
  • Maintain a high degree of customer service, taking ownership of user incidents, following up with the status of problems, and communicate progress in a timely manner.
  • Provide basic in-house training to customers of MS Office applications, phone system, and other applications.
  • Facilitate closure to problem tickets/service requests while meeting or exceeding defined service level expectations.
Requirements
  • 3 - 5 years' experience in a Windows & MAC environment and/or call center or service desk experience.
  • Experience with RDP, Active Directory, Solarwinds Service Desk, O365 Suite, telephony.
  • Basic User & Security Group Active Directory administration: creating user accounts, reset passwords, create groups, etc.
  • Certified in A+ or Network preferred.
  • ITIL Foundations certification preferred.
  • MCP certification preferred.
  • Incident Management experience – managing issues including business expectations and communication.
  • Deeply passionate about helping others.
  • Great listener and communicator.
  • Motivated self-starter with excellent work ethic and team first attitude.

Please note, this job requires in-office presence. The position cannot be occupied remotely.


  • Enterprise Bank

    4 weeks ago


    Olathe, Kansas, United States Enterprise Bank & Trust Full time

    Job DescriptionAs a System Support Specialist I at Enterprise Bank & Trust, you will play a critical role in providing exceptional technical support to our associates. This involves employing a high degree of customer service, technical expertise, and timeliness to resolve technical issues.Key Responsibilities:Identify and research technical problems to...

  • Enterprise Bank

    4 weeks ago


    Olathe, Kansas, United States Enterprise Bank & Trust Full time

    Job SummaryAs a Technical Support Specialist at Enterprise Bank & Trust, you will provide high-quality technical support to associates, utilizing exceptional customer service skills, technical expertise, and timeliness. Your role will involve identifying, researching, and resolving technical issues, ensuring seamless support for a variety of technical...


  • Olathe, Kansas, United States Staff Finders Technical Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Executive Support Specialist to provide administrative support to executive-level managers. The ideal candidate will have 1-3 years of experience as an Administrative Assistant in a fast-paced, executive-level support role.Key Responsibilities:Coordinate travel arrangements for executives...


  • Olathe, Kansas, United States KVC Health Systems Full time

    Job DescriptionAs a Technical Support Analyst at KVC Health Systems, you will be responsible for analyzing and troubleshooting end-user computer systems, including hardware, software, and network connectivity. This role requires strong communication skills and the ability to provide excellent customer service.Key Responsibilities:Respond to electronically...


  • Olathe, Kansas, United States Diverse Lynx Full time

    About the RoleWe are seeking a highly skilled Onsite Support Executive to join our team at Diverse Lynx LLC. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients.Key ResponsibilitiesInvestigate and diagnose technical issues with desktop and laptop hardware, software, and...

  • IT Support Specialist

    4 weeks ago


    Olathe, Kansas, United States ApTask Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at ApTask. As a key member of our IT department, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our desktop environment.Key ResponsibilitiesMonitor and manage assigned projects to ensure timely completion.Execute...

  • IT Support Specialist

    4 weeks ago


    Olathe, Kansas, United States ApTask Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at ApTask. As a key member of our IT department, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesMonitor and manage assigned projects to ensure timely completion.Execute...


  • Olathe, Kansas, United States Enterprise Bank & Trust Full time

    Job SummaryEnterprise Bank & Trust is seeking a highly skilled System Support Specialist I to provide technical support to associates across various markets. The ideal candidate will possess excellent customer service skills, technical expertise, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProvide basic to intermediate...


  • Olathe, Kansas, United States Garmin Full time

    Job Title: Product Support Specialist 1 - FitnessWe are seeking a highly skilled and customer-focused Product Support Specialist 1 - Fitness to join our team at Garmin International. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our...


  • Olathe, Kansas, United States Garmin Full time

    Job Title: Product Support Specialist 1 - FitnessWe are seeking a highly skilled and customer-focused Product Support Specialist 1 - Fitness to join our team at Garmin International. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our...


  • Olathe, Kansas, United States Garmin Full time

    Job Title: Product Support Specialist - Adventure WatchesWe are seeking a highly skilled Product Support Specialist to join our team at Garmin. As a Product Support Specialist, you will be responsible for providing exceptional technical customer support for our Adventure Watches products.Key Responsibilities:Resolve customer concerns regarding Garmin...


  • Olathe, Kansas, United States Garmin Full time

    Job SummaryWe are seeking a highly skilled Automotive Product Support Specialist to join our team at Garmin. In this role, you will be responsible for providing exceptional technical customer support for our consumer products, answering phone calls, emails, chats, and web posts in a timely manner while escalating issues for resolution, documentation, and...


  • Olathe, Kansas, United States Diverse Lynx Full time

    About the Role:We are seeking a highly skilled Onsite Support Executive to join our team at Diverse Lynx LLC. As an Onsite Support Executive, you will be responsible for providing second-line investigation and diagnosis, resolving and closing incidents/service requests as per procedures and allocated timelines, and ensuring tickets are updated at all times...


  • Olathe, Kansas, United States Diverse Lynx Full time

    About the Role:As an Onsite Support Executive at Diverse Lynx LLC, you will be responsible for providing second-line investigation and diagnosis, resolving and closing incidents/service requests as per procedures and allocated timelines. You will also be responsible for logging relevant incident/service request details as per process in ITSM tool,...

  • IT Support Specialist

    4 weeks ago


    Olathe, Kansas, United States ApTask Full time

    About ApTaskApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.Job...

  • IT Support Specialist

    4 weeks ago


    Olathe, Kansas, United States Olathe Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented IT Intern to join our team at the City of Olathe. As an IT Intern, you will have the opportunity to gain hands-on experience in a real-world professional environment, working with various IT functions and learning from experienced professionals in the field of IT.This is a paid internship that...


  • Olathe, Kansas, United States Law Office, P.A. Full time

    Job SummaryWe are seeking a highly skilled Legal Support Specialist to provide administrative support to our attorneys.Responsibilities:Assist with litigation support for personal injury casesRequest and review medical recordsProvide administrative support to attorneysRecord and store client informationHandle communication with clients and witnessesSupport...


  • Olathe, Kansas, United States Johnson County, Kansas Full time

    Job Title: Part Time Peer Support SpecialistJob Summary:We are seeking a Part Time Peer Support Specialist to join our team at Johnson County Government. As a Peer Support Specialist, you will provide education and support to clients with mental illness, utilizing your own recovery experience to help others achieve their goals.Key Responsibilities:Teach,...


  • Olathe, Kansas, United States KVC Health Systems Full time

    About the Role:The Family Support Specialist provides case management services to children and families in order to facilitate safety, permanency, and wellbeing.Key Responsibilities:Needs assessment and identification of developmental stages, trauma, poverty, gender, race, ethnicity, and language.Building and maintaining strong engagement with clients,...


  • Olathe, Kansas, United States Diverse Lynx Full time

    Job Title: Onsite Desktop EngineerAt Diverse Lynx LLC, we are seeking a highly skilled and experienced Onsite Desktop Engineer to join our team. As an Onsite Desktop Engineer, you will be responsible for providing technical support and maintenance for our clients' desktop hardware and software.Key Responsibilities:Investigate and diagnose technical issues...