IT Support Specialist

7 days ago


Olathe, Kansas, United States ApTask Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at ApTask. As a key member of our IT department, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Monitor and manage assigned projects to ensure timely completion.
  • Execute projects quickly and efficiently with a sense of urgency.
  • Respond to customer inquiries regarding technical issues and manage escalations.
  • Support laptops, desktops, tablets, smartphones, telephony devices, printers, conference room equipment, infrastructure computing, and Zoom.
  • Monitor Service Request support for HW, SW installations, moves, adds, and etc. at clients' sites.
  • Lead a team of desktop engineers in handling all operational/escalation issues and incidents.
  • Handle customer complaints and ensure customer satisfaction during closure.
  • Coordinate activities related to the desktop environment with other IT teams, including testing, change management, evaluations, and implementation.
  • Perform monthly operation review and trend analysis.
  • Support onsite and offsite meetings.
  • Manage stockroom activities.
  • Collect and analyze historical data using statistical tools.
  • Work with inventory management software to track inventory levels, set reorder points, and manage purchases.
About ApTask

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

We prioritize safeguarding your privacy and adhere to confidentiality standards and comply with all relevant data protection laws. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.



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