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Product Support Specialist Fitness
1 month ago
We are seeking a highly skilled and customer-focused Product Support Specialist 1 - Fitness to join our team at Garmin International. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities:- Resolve customer inquiries and concerns regarding Garmin fitness products and services via phone, email, chat, and social media.
- Display strong customer support skills and maintain professional interactions with customers and colleagues.
- Become knowledgeable in the specifications, capabilities, and operation of Garmin fitness products.
- Stay up-to-date on changes in policies, procedures, and product offerings.
- Complete tasks and projects of basic complexity within defined processes accurately and timely.
- Document work in an organized and timely manner.
- Work a consistent and reliable schedule as identified by management.
- High School Diploma or equivalent.
- Demonstrated interest in the fitness product segment and a willingness to develop product knowledge.
- Demonstrated customer service expertise.
- Strong and effective verbal, written, and interpersonal communication skills.
- Personal or professional experience with technical aptitude, problem-solving, and troubleshooting.
- Professionalism, teamwork, and a positive attitude.
- Excellent time management and follow-up skills.
- Reliable and predictable attendance.
- Computer skills and ability to navigate multiple screens.
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age, or disability.
This position is eligible for Garmin's benefit program. Details can be found on our website.
