Customer Support Specialist
2 days ago
The Customer Support Specialist plays a vital role in managing direct communications with clients and sales representatives concerning product inquiries and order management. This position is essential for embodying the company’s values as a primary point of contact, ensuring effective solutions for all clients, whether internal or external.
KEY RESPONSIBILITIES
Call Management & Order Fulfillment
- Engage with customers to clarify the purpose of their calls
- Process orders, provide product details, initiate Return Goods Authorizations (RGA), or direct calls to the relevant department, dealer, or sales representative
- Collaborate with various departments to confirm product availability
- Advise on product selection of Equipment/Blades based on specific applications
- Update and maintain Customer Relationship Management (CRM) data
- Respond to email inquiries from customers or sales representatives
- Send product catalogs to customers upon request
- Retrieve and distribute invoices or packing lists as needed
- Process credit memos and chargebacks
- Assist customers in resolving issues related to incorrect shipments
- Communicate territory or customer concerns with the assigned Sales representative
- Provide basic technical support regarding products
- Help resolve backorder situations
- Proficient in using a CRM system for call reporting
- Strong familiarity with phone systems
- Ability to interpret schematics and illustrated parts lists
- Solid understanding of ERP systems
- Comprehensive product knowledge
- Proficient in Microsoft Office applications, particularly Excel and Word
- High school diploma or equivalent
- Excellent verbal and written communication skills in English
- A minimum of 2 years of experience in a call center environment as a Customer Support Representative
- At least 3-5 years of experience balancing responsibilities in a call center and data entry roles
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IT Support Specialist
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Desktop Support Specialist
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Network Support Specialist
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Desktop Support Specialist
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Customer Support Representative
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Behavioral Support Specialist
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Instructional Support Specialist
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Sales Support Specialist
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Desktop Support Specialist
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Customer Service Representative
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Project Support Specialist
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Desktop Support Specialist
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Infrastructure Support Specialist
1 month ago
Olathe, Kansas, United States Diverse Lynx Full timeGreetings, We trust this message finds you well. Position: Infrastructure Support Specialist Type: ContractJob OverviewRole: Desktop Administration Core Competencies: Management of Desktop Systems - Infrastructure Services Key Skills Required: Proficient in Desktop AdministrationDiverse Lynx LLC is committed to fostering an inclusive work environment. We...
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Academic Support Specialist
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Project Support Specialist
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Instructional Support Specialist
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Olathe, Kansas, United States Olathe Public Schools Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Instructional Support Specialist to join our team at Olathe Public Schools. The successful candidate will provide additional educational support for K-6 students, working closely with certified staff members to meet instructional needs.Key ResponsibilitiesAssess Student Needs: Evaluate student...
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Customer Service Representative
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