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Customer Support Specialist

1 month ago

Olathe, Kansas, United States Husqvarna Group Full time

The Customer Support Specialist plays a vital role in managing direct communications with clients and sales representatives concerning product inquiries and order management. This position is essential for embodying the company’s values as a primary point of contact, ensuring effective solutions for all clients, whether internal or external.

KEY RESPONSIBILITIES

Call Management & Order Fulfillment

  • Engage with customers to clarify the purpose of their calls
  • Process orders, provide product details, initiate Return Goods Authorizations (RGA), or direct calls to the relevant department, dealer, or sales representative
  • Collaborate with various departments to confirm product availability
  • Advise on product selection of Equipment/Blades based on specific applications
Administrative Duties
  • Update and maintain Customer Relationship Management (CRM) data
  • Respond to email inquiries from customers or sales representatives
  • Send product catalogs to customers upon request
  • Retrieve and distribute invoices or packing lists as needed
  • Process credit memos and chargebacks
Problem Resolution
  • Assist customers in resolving issues related to incorrect shipments
  • Communicate territory or customer concerns with the assigned Sales representative
  • Provide basic technical support regarding products
  • Help resolve backorder situations
ESSENTIAL SKILLS & KNOWLEDGE
  • Proficient in using a CRM system for call reporting
  • Strong familiarity with phone systems
  • Ability to interpret schematics and illustrated parts lists
  • Solid understanding of ERP systems
  • Comprehensive product knowledge
  • Proficient in Microsoft Office applications, particularly Excel and Word
EDUCATION & EXPERIENCE REQUIREMENTS
  • High school diploma or equivalent
  • Excellent verbal and written communication skills in English
  • A minimum of 2 years of experience in a call center environment as a Customer Support Representative
  • At least 3-5 years of experience balancing responsibilities in a call center and data entry roles
Husqvarna Group is an Equal Employment Opportunity employer, dedicated to ensuring equal opportunity in all employment practices, including selection, hiring, assignment, promotion, transfer, compensation, discipline, and termination. We prohibit discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual orientation, pregnancy, age, disability, service member status, or any other category protected by federal, state, or local law.