Store Operations Leader

1 week ago

New York, New York, United States Commodity Fragrances Full time

About Commodity:

Founded through a successful Kickstarter initiative in 2013, Commodity Fragrances is a contemporary American perfumery that has transformed from a crowd-funded project into a beloved brand by reimagining the fragrance experience. We believe that simplicity is the new luxury, embracing modern design and elemental approaches.

Commodity has evolved into a global e-commerce brand, with third-party logistics in four international markets and a retail presence in leading beauty retailers. As a forward-thinking and rapidly expanding company, we prioritize innovative thinking, entrepreneurial spirit, and effective time management, providing ample opportunities for learning, growth, and project leadership. Our small team values collaboration and communication across functions.

Position Overview:

Commodity Fragrances is on the lookout for a proactive and skilled Store Operations Leader to spearhead the launch of our inaugural retail location. The ideal candidate will demonstrate strong leadership capabilities, outstanding customer service skills, and a genuine enthusiasm for fragrance and retail. This role encompasses the management of all store operations, including staff training and management, sales enhancement, and the creation of an extraordinary customer experience. The Store Operations Leader will also act as a brand ambassador, embodying the essence of Commodity Fragrances and sharing expertise with both customers and team members.

Key Responsibilities:

  • Assist in the preparation and execution of the store's grand opening.
  • Recruit, train, and supervise new staff, leading by example to ensure effective training processes.
  • Monitor stock levels and place orders for new merchandise as necessary.
  • Organize promotional materials and in-store displays to enhance customer engagement.
  • Manage financial planning tasks, including overseeing the store budget.
  • Achieve and surpass sales targets by fostering customer engagement and promoting brand loyalty.
  • Deliver exceptional customer service by assisting customers with product selection and addressing inquiries.
  • Ensure adherence to company policies and local regulations.
  • Conduct annual performance evaluations for personnel, providing constructive feedback to facilitate staff development.

Required Skills and Qualifications:

  • Excellent communication and interpersonal abilities.
  • Exceptional customer service skills.
  • Strong problem-solving skills, with the ability to thrive under pressure.
  • Organizational and time management expertise.
  • Effective leadership skills with an empathetic management style, capable of making critical decisions.
  • A creative eye for designing visually appealing store displays.

Physical Requirements:

  • Ability to lift items weighing over 40lbs.

Commodity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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