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Retail Operations Leader

2 months ago

New York, New York, United States Chico's FAS Full time

Retail Operations Leader - Chico's

Job Reference: 786

Brand: Chico's

Category: Store Management

Job Type: Full-time

Location: Williamsville, NY

Employment Type: Full-time

With a robust network of boutiques and outlets across the United States, alongside a strong online presence, our organization thrives on sophisticated technology and resources that underpin our ongoing success. We offer a diverse range of career opportunities for talented individuals eager to join our team of nearly 16,000 associates, all committed to excellence. Become part of our stylish team, dedicated to creating a unique and inspiring experience for women to express their individuality.

POSITION OBJECTIVE:

The Retail Operations Leader is primarily accountable for fostering a customer-centric and product-focused sales culture, ensuring that our core values and guiding principles are integral to all store operations. This role encompasses managing sales activities, safeguarding assets, and overseeing human resources functions to guarantee an exceptional customer experience and optimal profitability. We are passionate about our work and believe that our teams create an extraordinary environment for growth and learning.

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

Evaluates sales data and key performance indicators to identify business needs; implements in-store business and sales strategies.

Sets and communicates clear expectations, holding the store team accountable for meeting all brand, performance, and behavioral standards.

Manages payroll and supply budgets effectively.

Oversees essential operational tasks such as scheduling, shrink audits, inventory management, and payroll accuracy.

Ensures compliance with financial policies, including cash handling and reporting, while training associates to execute register transactions accurately.

Maintains adherence to all relevant laws, loss prevention policies, and operational procedures, conducting training to reinforce proper controls.

Administers all operational processes, including inventory management and daily merchandise replenishment.

Ensures that visual merchandising and store maintenance reflect the brand's standards.

Develops a high-performance culture, motivating the sales team to achieve set sales and productivity goals.

Trains and develops the management team to enhance overall performance.

Building High Performing Teams

Inspires and motivates the store team, fostering a shared vision while exemplifying core values.

Encourages an inclusive and collaborative approach to problem-solving.

Communicates effectively with store teams and serves as a liaison to field leadership and cross-functional business partners to drive positive change.

Seeks personal development opportunities and actively solicits feedback to enhance leadership skills.

Values diversity and the unique talents of team members, leading by setting expectations, providing guidance, and empowering the team.

Customer Experience

Models, teaches, and promotes exceptional customer service principles, ensuring a cohesive omni-channel experience.

Addresses customer concerns promptly and efficiently.

Maintains a swift and efficient register experience, staying informed on policies regarding payments, returns, and exchanges.

Ensures consistent communication with clients through customer engagement initiatives.

Talent Development

Attracts, recruits, and retains a high-performing team.

Focuses on talent development through ongoing discussions and performance evaluations.

Collaborates with management to resolve human resources issues effectively.

Drives team engagement by recognizing and rewarding outstanding performance.

Ensures adherence to all employment practices and policies.

QUALIFICATIONS:

High School diploma or equivalent required.

3+ years of retail management experience preferred.

Excellent communication skills, both verbal and written.

Proven track record in customer service and sales leadership.

Strong organizational skills with the ability to multitask in a dynamic environment.

Knowledge of apparel products and retail operations.

Ability to engage with customers and staff effectively.

Commitment to community involvement and outreach.

Regular attendance is essential to meet company objectives, with flexibility to work various shifts.

PHYSICAL REQUIREMENTS:

Constant walking and standing required throughout the shift.

Occasional lifting of up to 50 lbs.

Frequent climbing as part of operational duties.

We are continuously seeking top talent to join our store teams. Applications are welcome at any time, and we will review submissions to match qualifications with available positions. Accommodation is available for applicants with disabilities during the application process.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on any protected category under federal, state, or local law.