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Retail Operations Leader

2 months ago

New York, New York, United States The Bowerman Group Full time

Position: Retail Operations Leader

Location: Soho, New York

Salary Range: $80,000 - $110,000

About The Bowerman Group: We are a prestigious luxury jewelry establishment specializing in lab-grown diamonds, dedicated to providing our clientele with an exclusive range of ethically sourced jewelry pieces.

Role Overview: As the Retail Operations Leader, you will play a pivotal role in managing the daily functions of our store. Your responsibilities will encompass sales optimization, exceptional customer service, team leadership, inventory oversight, and the presentation of merchandise. The ideal candidate will possess a minimum of 5 years of experience in retail management, particularly in the luxury goods sector.

Key Responsibilities:

  • Team Leadership: Recruit, mentor, and lead a team; cultivate a supportive and productive workplace.
  • Customer Engagement: Uphold exemplary service standards; address customer inquiries and resolve issues efficiently.
  • Sales Strategy: Formulate and execute plans to meet sales objectives and enhance profitability.
  • Inventory Management: Oversee stock levels, perform inventory audits, and maintain precise records.
  • Merchandising: Direct the visual presentation of products to create an appealing shopping atmosphere.
  • Operational Management: Ensure seamless store operations, including opening and closing procedures, cash management, and cleanliness.
  • Marketing Collaboration: Partner in promotional initiatives and store events.
  • Financial Oversight: Track expenditures, manage budgets, and generate financial documentation.
  • Regulatory Compliance: Guarantee adherence to company policies and industry regulations.
  • Performance Reporting: Compile and present reports on sales performance and inventory status.
  • Stock Coordination: Manage the receipt, organization, and replenishment of inventory to maintain optimal stock levels.

Qualifications:

  • 5+ years of experience in retail management, preferably in luxury jewelry.
  • Strong leadership capabilities and team development skills.
  • Outstanding customer service and communication abilities.
  • Demonstrated success in achieving sales targets and driving business growth.
  • Knowledge of inventory management practices and visual merchandising techniques.
  • Exceptional organizational skills and the ability to multitask effectively.
  • Proficiency in retail management software and Microsoft Office Suite.
  • Familiarity with lab-grown diamonds is advantageous.
  • A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.