Automotive Service Operations Manager
1 week ago
Automotive Service Operations Manager
Location: Bethesda, MD, US, 20814 Description
The position of the Automotive Service Operations Manager involves overseeing and directing all activities within the service department of a retail establishment focused on the sale of tires and associated automotive components, as well as mechanical services. This role serves as a developmental opportunity towards becoming a Store Manager. National Tire and Battery (NTB) is dedicated to the professional growth of its associates and emphasizes internal promotions.
Key Responsibilities
- Manage the workflow of vehicles in the service department
- Lead and supervise Automotive Technicians and General Service Technicians
- Communicate vehicle inspection results to customers
- Provide education and clarity on service recommendations to clients
- Support the Store Manager with operational responsibilities
- Ensure exceptional customer service is delivered
- Perform additional tasks as required
Qualifications
- At least 2 years of experience in a Store or Service Manager role
- General knowledge of automotive systems
- Strong customer service skills
- Effective communication abilities
- Experience in scheduling
- Team leadership capabilities
- Willingness to work a flexible retail schedule, including weekends, evenings, and holidays
- Valid Driver's License
- Successful completion of a Criminal Background Check
- Pre-employment Drug Screening
- Must be 18 years or older
Benefits
- Competitive salary package
- Comprehensive Medical, Dental, and Vision insurance
- Company-funded short-term disability and subsidized long-term disability
- Company-paid life insurance
- 401(k) plan with company matching and immediate full vesting
- Generous paid vacation and time off policies
- Company-sponsored ASE Certification and Career Development programs
- Flexible spending accounts
- Employee assistance programs
- Purchasing power program for large retail purchases through payroll deduction
- Vendor discount programs
- Automotive discounts for employees
- And more
Company Overview
NTB operates over 700 retail service locations nationwide and is experiencing significant growth, creating advancement opportunities for our team members. NTB is a subsidiary of TBC Corporation, which has been a leading marketer of automotive replacement tires in North America for 60 years. With a global presence in wholesale, retail, and franchise operations, TBC also offers automotive maintenance and repair services through top-tier brands. TBC caters to consumer needs for comprehensive car care at more than 3,200 franchised and company-operated tire and automotive service centers under the NTB, Tire Kingdom, Big O Tires, and Midas brands. TBC serves wholesale clients across the United States, Canada, Latin America, Mexico, and the Middle East through various divisions.
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