Automotive Service Operations Manager

1 week ago


Bethesda, Maryland, United States TBC Full time

Automotive Service Operations Manager

Location: Bethesda, MD, US, 20814 Description

The position of the Automotive Service Operations Manager involves overseeing and directing all activities within the service department of a retail establishment focused on the sale of tires and associated automotive components, as well as mechanical services. This role serves as a developmental opportunity towards becoming a Store Manager. National Tire and Battery (NTB) is dedicated to the professional growth of its associates and emphasizes internal promotions.

Key Responsibilities

  • Manage the workflow of vehicles in the service department
  • Lead and supervise Automotive Technicians and General Service Technicians
  • Communicate vehicle inspection results to customers
  • Provide education and clarity on service recommendations to clients
  • Support the Store Manager with operational responsibilities
  • Ensure exceptional customer service is delivered
  • Perform additional tasks as required

Qualifications

  • At least 2 years of experience in a Store or Service Manager role
  • General knowledge of automotive systems
  • Strong customer service skills
  • Effective communication abilities
  • Experience in scheduling
  • Team leadership capabilities
  • Willingness to work a flexible retail schedule, including weekends, evenings, and holidays
  • Valid Driver's License
  • Successful completion of a Criminal Background Check
  • Pre-employment Drug Screening
  • Must be 18 years or older

Benefits

  • Competitive salary package
  • Comprehensive Medical, Dental, and Vision insurance
  • Company-funded short-term disability and subsidized long-term disability
  • Company-paid life insurance
  • 401(k) plan with company matching and immediate full vesting
  • Generous paid vacation and time off policies
  • Company-sponsored ASE Certification and Career Development programs
  • Flexible spending accounts
  • Employee assistance programs
  • Purchasing power program for large retail purchases through payroll deduction
  • Vendor discount programs
  • Automotive discounts for employees
  • And more

Company Overview

NTB operates over 700 retail service locations nationwide and is experiencing significant growth, creating advancement opportunities for our team members. NTB is a subsidiary of TBC Corporation, which has been a leading marketer of automotive replacement tires in North America for 60 years. With a global presence in wholesale, retail, and franchise operations, TBC also offers automotive maintenance and repair services through top-tier brands. TBC caters to consumer needs for comprehensive car care at more than 3,200 franchised and company-operated tire and automotive service centers under the NTB, Tire Kingdom, Big O Tires, and Midas brands. TBC serves wholesale clients across the United States, Canada, Latin America, Mexico, and the Middle East through various divisions.



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