Body Shop Operations Manager

2 weeks ago


Bethesda, Maryland, United States Ourisman Volkswagen Volvo of Bethesda Full time
Job Overview

Position Summary

Ourisman Volkswagen Volvo of Bethesda is seeking a skilled Body Shop Manager to oversee our operations. This role is crucial in ensuring the highest standards of service and customer satisfaction.

About Our Company

Founded in 1921, Ourisman Automotive has a rich history in the automotive industry. Our commitment to excellence has allowed us to expand to over 17 locations, all while maintaining a family-owned atmosphere that prioritizes customer satisfaction.

Benefits Offered

  • Attractive salary package
  • Opportunities for professional development
  • Structured mentorship program
  • Comprehensive training programs
  • Health benefits including Medical, Dental, and Vision
  • Life and Disability insurance
  • Retirement savings plan (401 K)
  • Paid time off
  • Uniforms provided
  • Employee discounts on vehicle purchases
  • Supportive and productive work environment
  • Opportunities for internal promotions
  • Learning opportunities for Technicians aiming to advance their careers
  • Reimbursement for ASE and state inspection certifications
  • Access to ongoing education and training
  • Well-maintained and professional workspace

Key Responsibilities

Oversee the Body Shop team, including Clerks and Technicians, ensuring effective scheduling, payroll management, and inventory control.

Monitor workflow to ensure that Technicians meet customer needs efficiently.

Manage technician productivity and ensure accurate documentation of repairs and orders.

Supervise vehicle cleaning and detailing processes.

Lead service management and reconditioning efforts.

Coordinate with external suppliers regarding parts inventory.

Maintain departmental profitability while managing expenses and ensuring customer satisfaction.

Stay informed about all relevant federal, state, and local regulations affecting operations.

Qualifications

  • Proven experience in a high-volume body shop environment.
  • Strong customer service orientation.
  • Professional demeanor and work ethic.
  • Ability to thrive in a structured, process-driven setting.
  • High school diploma or equivalent required.
  • Valid driver's license with a clean driving record.


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