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Automotive Service Consultant

2 months ago

Bethesda, Maryland, United States Jim Coleman Toyota Full time
Job Overview

Jim Coleman Toyota is seeking a dedicated Automotive Service Consultant

Jim Coleman Automotive has been a family-owned dealership for three generations, serving the Washington Metropolitan and Bethesda regions since the 1950s. As a prominent player in the automotive retail sector, we are committed to fostering a professional environment that emphasizes teamwork, excellent benefits, and continuous training for our staff. If you possess the drive to excel in a luxury automotive setting and meet our high standards, we would be pleased to connect with you. Opportunities for professional growth and advancement are available.

We are in search of a passionate and proactive service consultant to guide and assist customers throughout their service journey. Your role will encompass a variety of responsibilities aimed at creating a supportive atmosphere for our team and ensuring an exceptional experience for our clients. We value individuals who are eager to build lasting relationships with customers and contribute to a cohesive team dynamic. You will have the chance to work in a modern facility that promotes a positive work culture.

Key Responsibilities

  • Deliver timely updates to customers
  • Assist clients with their inquiries and requests
  • Welcome customers in the service area
  • Collaborate with technicians on necessary repairs and suggest alternatives to costly repairs
  • Utilize your knowledge of our offerings to inform customers about available parts and service options
  • Address questions regarding service results and manage appointment scheduling, vehicle drop-off, and pick-up

Qualifications

  • Demonstrated experience as a service consultant to enhance profitability
  • Proficient with technology and familiar with computer systems and databases
  • Able to maintain a balance between customer satisfaction and achieving results
  • Patient and adept at handling customer interactions
  • Exhibits professionalism and a friendly demeanor
  • Exceptional communication and interpersonal skills
  • Strong organizational and multitasking capabilities
  • Eager to learn and receptive to guidance

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