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Automotive Customer Service Specialist
2 months ago
At Chevy Chase Acura, a well-established automotive dealership with a legacy of excellence, we are looking for a dedicated Service Advisor to enhance our customer service experience. Our dealership is recognized as a leading New Acura dealer and a Certified pre-owned Acura dealer in the region, with numerous accolades reflecting our commitment to quality and community support.
Key Responsibilities:
- Provide customers with an outstanding service experience, ensuring their automotive needs are met with confidence.
- Interact with clients in the Service Lane, fostering strong relationships.
- Deliver exceptional customer service through various communication methods.
- Act as the vital connection between customers and service technicians.
- Oversee appointment scheduling and respond to customer inquiries effectively.
- Greet customers promptly and professionally, creating a welcoming atmosphere.
- Prepare detailed estimates and Repair Orders in accordance with established guidelines.
- Emphasize the advantages of recommended services to customers.