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Automotive Customer Service Specialist

2 months ago


Bethesda, Maryland, United States Chevy Chase Acura Full time
Exciting Opportunity for a Service Advisor

At Chevy Chase Acura, a well-established automotive dealership with a legacy of excellence, we are looking for a dedicated Service Advisor to enhance our customer service experience. Our dealership is recognized as a leading New Acura dealer and a Certified pre-owned Acura dealer in the region, with numerous accolades reflecting our commitment to quality and community support.

Key Responsibilities:

  • Provide customers with an outstanding service experience, ensuring their automotive needs are met with confidence.
  • Interact with clients in the Service Lane, fostering strong relationships.
  • Deliver exceptional customer service through various communication methods.
  • Act as the vital connection between customers and service technicians.
  • Oversee appointment scheduling and respond to customer inquiries effectively.
  • Greet customers promptly and professionally, creating a welcoming atmosphere.
  • Prepare detailed estimates and Repair Orders in accordance with established guidelines.
  • Emphasize the advantages of recommended services to customers.