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Automotive Service Coordinator

2 months ago

Bethesda, Maryland, United States Chevy Chase Acura Full time

About Chevy Chase Acura:

At Chevy Chase Acura, we pride ourselves on being a premier automotive dealership committed to excellence in customer service. We are currently seeking a dedicated Service Support Specialist to enhance our team. If you have a strong background in customer relations and a keen interest in the automotive sector, we would love to hear from you.

Position Overview:

The Service Support Specialist will be instrumental in aiding the Service Advisors with the daily functions of our service department. This role involves managing both incoming and outgoing communications, welcoming clients, and delivering tailored assistance throughout their service experience.

Essential Qualifications:

  • Possession of a valid driver's license
  • Excellent communication and interpersonal abilities
  • Prior experience in a customer-facing role

Primary Responsibilities:

  • Handle incoming calls and support customers with their service inquiries
  • Welcome customers warmly and professionally
  • Suggest additional services based on vehicle assessments
  • Facilitate clear communication between technicians and clients
  • Maintain the highest standards of customer service

Work Environment:

  • Full-time position with a structured work schedule

We are proud to be an equal opportunity employer and embrace diversity within our workforce. If you are a collaborative individual with a positive outlook, we encourage you to consider this opportunity.