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Body Shop Operations Manager

2 months ago

Bethesda, Maryland, United States Ourisman Volkswagen Volvo of Bethesda Full time
Job Overview

Position Summary

Ourisman Volkswagen Volvo of Bethesda is seeking an experienced Body Shop Manager to oversee our operations. This role is essential in ensuring our service department runs efficiently and meets the high standards set by our organization.

About Our Company

Founded in 1921, Ourisman Automotive has a rich history in the automotive industry. We pride ourselves on our commitment to customer satisfaction and our dedication to providing a professional environment for our employees. Ourisman Volkswagen Volvo of Bethesda continues this legacy with a focus on quality service and employee development.

What We Provide

  • Attractive compensation package
  • Opportunities for professional development
  • Structured mentorship initiatives
  • Comprehensive training programs
  • Health benefits including Medical, Dental, and Vision
  • Life and Disability insurance
  • Retirement savings plan (401 K)
  • Paid time off
  • Uniforms supplied
  • Employee discounts on vehicle purchases
  • High-performance work environment
  • Career progression opportunities with internal promotions
  • Support for ASE and state inspection certification
  • Ongoing education and training opportunities
  • Safe and organized workplace

Key Responsibilities

  • Supervise Body Shop personnel, including clerks and technicians
  • Assist with scheduling, payroll management, and inventory control
  • Ensure efficient workflow for technicians while prioritizing customer satisfaction
  • Monitor technician productivity and document all repairs accurately
  • Oversee vehicle cleaning and restoration processes
  • Lead service management and reconditioning efforts
  • Coordinate with external suppliers regarding parts inventory
  • Maintain departmental profitability while managing expenses
  • Stay informed about relevant federal, state, and local regulations
  • Manage effective vehicle production and inventory oversight

Qualifications

  • Proven experience in a high-volume body shop environment
  • Strong customer service abilities
  • Professional demeanor and work ethic
  • Ability to thrive in a structured, process-oriented setting
  • High school diploma or equivalent required
  • Valid driver's license with a clean driving record