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Automotive Service Consultant

2 months ago

Bethesda, Maryland, United States Ourisman Volkswagen Volvo of Bethesda Full time
Position Overview

Ourisman Volkswagen Volvo of Bethesda is on the lookout for an Automotive Service Consultant to enhance our Service Drive team. If you have a passion for assisting customers with their vehicle maintenance needs, we encourage you to consider this opportunity.

About Our Company

Founded in 1921, Ourisman Automotive Group has evolved from a single Chevrolet dealership into a prominent automotive group with over 17 locations, still proudly managed by the fourth generation of the Ourisman family. Our commitment to excellence is reflected in our motto: "Every customer must be completely satisfied, every time."

What We Provide
  • Attractive salary package
  • Opportunities for professional advancement
  • Guidance and mentorship programs
  • Comprehensive training
  • Health benefits including Medical, Dental, and Vision
  • Life and Disability insurance
  • Retirement savings plan (401 K)
  • Paid time off
  • Employee discounts on services and products
Key Responsibilities
  • Manage the flow of the service drive, ensuring customers receive prompt and courteous assistance.
  • Take responsibility for the customer experience, performing additional tasks that contribute to a positive dealership impression.
  • Provide exceptional support for all customer inquiries, whether in person or via phone, ensuring no customer is overlooked.
  • Ensure efficient scheduling of technicians' time to maximize service capacity.
  • Effectively allocate tasks among technicians to optimize workflow.
Required Qualifications
  • Friendly and organized demeanor
  • Proven leadership abilities
  • Strong time management skills
  • Excellent communication skills with customers
  • Professional appearance and grooming
  • Clean driving history
  • Willingness to undergo a pre-employment background check and drug screening