Service Operations Specialist

2 weeks ago


Springfield, Illinois, United States Koch Enterprises Family of Companies Full time
Job Overview

Koch Enterprises Family of Companies is seeking a dedicated Service Operations Specialist to enhance our dynamic team. With over a century of collective expertise in the tank custom manufacturing sector, we pride ourselves on delivering innovative solutions tailored to our clients' unique requirements.

Key Responsibilities
  • Deliver technical assistance and customer support during on-site visits.
  • Oversee installations, repairs, maintenance, and field evaluations.
  • Diagnose equipment issues and identify performance enhancement opportunities.
  • Generate comprehensive service reports detailing tasks performed and services rendered.
  • Assess customer needs and provide informed recommendations.
  • Exemplify the values of Koch Enterprises in all interactions.
  • Foster strong, trusting relationships with our clientele.
  • Perform additional tasks as needed to support the Koch team.
Qualifications

Education
  • High school diploma is mandatory; some college education is advantageous.
Experience and Skills
  • At least five years of experience in manufacturing or a related technical field.
  • Willingness to travel frequently, with short notice, approximately 60-75% of the time.
  • Proficient in reading schematics and blueprints.
  • Strong commitment to customer service with a sense of urgency.
  • Self-motivated, capable of identifying opportunities and crafting solutions based on client needs.
  • Excellent hand-eye coordination and physical capability to lift up to 50 pounds.
  • Expertise in maintenance practices, particularly in preventative maintenance planning.
  • Proficient in operating overhead cranes, forklifts, and various hand tools.
  • Experience in welding, particularly MIG and TIG for stainless steel, is preferred.
  • Detail-oriented with a strong ability to follow through on tasks.
  • Knowledge of safety protocols, including the use of personal protective equipment (PPE).
Must be reliable, trustworthy, and able to collaborate effectively with team members.

Additional Skills
  • Dependability is crucial; our clients rely on our commitment to excellence.
  • Strong interpersonal skills to engage with diverse internal teams.
  • Ability to troubleshoot and resolve issues efficiently.
  • Professional demeanor in interactions with clients, colleagues, and external partners.
  • Meticulous attention to detail and a commitment to quality improvement.
Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to successfully execute the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, the employee must be able to stand and walk for extended periods, utilize hands for handling or feeling, reach with hands and arms, and must be able to communicate effectively. The employee must regularly lift and/or move up to 25 pounds, and occasionally up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, and depth perception.

Safety is paramount. All team members are expected to adhere to safety protocols and utilize equipment and materials appropriately; safety glasses and steel-toed boots are mandatory.

Direct Reports

This position does not have any direct reports.

Additional Information

This job description is intended to provide a clear overview of the responsibilities, skills, and requirements associated with this role. Management reserves the right to modify the job description as necessary.

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