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Customer Service Specialist

2 months ago

Springfield, Illinois, United States Lapariscopic Edge PC Full time
Job Overview

Benefits and Advantages

  • Attractive Salary Package
  • Paid Leave Options
  • Opportunities for Professional Development

Position Summary

We are looking for a courteous and skilled Customer Service Specialist to enhance our customer support operations. In this position, you will handle both incoming and outgoing calls, engage with clients to ascertain their requirements, and deliver effective solutions that guarantee a positive customer experience with our organization. The ideal candidate should possess a friendly demeanor, be adept with technology, and maintain composure in challenging situations.

Key Responsibilities

  • Manage incoming calls and initiate outbound communications
  • Determine the purpose of the customer's call, gather necessary details, and offer appropriate solutions
  • Utilize established scripts for various customer service inquiries
  • Promote additional products and services when suitable
  • Employ effective customer service techniques to foster rapport and build lasting relationships with clients
  • Record all customer interactions accurately
  • Participate in training sessions to keep skills and knowledge current

Required Qualifications

  • High school diploma or equivalent
  • Prior experience as a Customer Service Specialist or in a comparable position is advantageous
  • Exceptional verbal communication and phone skills
  • Knowledge of active listening practices
  • Experience with Customer Relationship Management (CRM) systems
  • Ability to thrive in high-pressure environments
  • Highly organized with strong time management and prioritization skills