Customer Support Specialist
1 week ago
Position: Customer Support Specialist at Vaco Los Angeles
Experience Level: Not Specified
Job Overview:
At Vaco, we empower you to gain a competitive edge in your career. We specialize in connecting professionals in Accounting, Finance, IT, and Administrative roles with opportunities for advancement. We are currently seeking a dedicated Customer Support Specialist to enhance the operations of a dynamic organization.
Your Advocate: When you partner with Vaco, we become your personal champion. We will highlight your strengths and assist you in preparing for interviews, providing you with essential insights about our clients. You will gain access to industry trends, salary expectations, workplace culture, and growth prospects tailored to your aspirations.
Essential Qualifications:
- Experience in a customer support environment
- Strong problem-solving abilities
- Friendly demeanor with a focus on customer satisfaction
- Completion of Covid vaccinations and flu shot
- Ability to pass federal and state background checks and drug screenings
- High School Diploma or GED
Key Responsibilities:
- Engage with patients and healthcare providers in a professional and timely manner, serving as the initial point of contact.
- Deliver exceptional customer service while scheduling patient appointments in accordance with clinic protocols.
- Handle incoming calls with a focus on compassionate, patient-centered care.
- Coordinate new, returning, and referral appointments within the designated group or transfer to appropriate agents as needed.
- Ensure accurate scheduling of patient appointments based on physician guidelines and templates using relevant technologies.
- Regularly review scheduling documents to maintain compliance with operational standards.
- Identify suitable physicians for non-directed referrals.
- Manage rescheduling of appointments as necessary.
- Address non-clinical patient inquiries or direct them to the appropriate clinical staff.
- Set clear expectations for patients regarding their visits to ensure a positive experience.
- Contact patients to reschedule appointments in the event of cancellations.
- Utilize various systems for information retrieval and management.
- Maintain confidentiality of patient information in accordance with HIPAA regulations.
- Meet productivity and quality metrics established by the organization.
- Perform additional duties as assigned.
Additional Benefits:
- Tuition reimbursement for college courses
- Comprehensive medical benefits
- Competitive hourly wage ranging from $16 to $20 based on experience
We look forward to connecting with qualified candidates who are eager to contribute to our team.
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