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Healthcare Customer Service Specialist

2 months ago

Louisville, Kentucky, United States Randstad Full time

Are you an enthusiastic problem-solver dedicated to assisting others? We are seeking a Pharmacy Support Specialist to handle patient inquiries through various communication channels, including calls and emails. Your role will be crucial in ensuring effective resolution on the first contact, adapting to evolving circumstances, and maintaining strict confidentiality.

Key Responsibilities:

  • Manage both inbound and outbound communication lines for the pharmacy.
  • Respond to calls, emails, and other inquiries from patients and healthcare providers, consistently meeting or exceeding service level expectations.
  • Effectively prioritize tasks while collaborating with team members to address incoming calls, email requests, and voicemails.
  • Accurately document information and update relevant systems as necessary.
  • Exhibit flexibility and organization while adhering to frequently changing business protocols.

Essential Skills:

  • Patient Support
  • Call Center Experience (minimum of 1 year required)
  • Active Listening
  • Customer Support
  • Telephone Etiquette
  • Empathy

Qualifications:

  • Minimum of 1 year of relevant experience.
  • Experience level: Experienced.

Randstad is a leading organization dedicated to connecting talented individuals with outstanding companies. Our skilled agents will attentively consider your employment needs and work diligently to align your skills and qualifications with suitable job opportunities. We offer a comprehensive benefits package, including health coverage, an incentive and recognition program, and 401K contributions, all based on eligibility.

Equal Opportunity Employer: We embrace diversity and are committed to creating an inclusive environment for all employees.