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Healthcare Customer Support Specialist I

2 months ago

Louisville, Kentucky, United States Dinjob Full time

Become a Vital Part of Our Customer Support Division

We are seeking committed professionals to fill the role of Customer Care Representative in a dynamic environment. If you have a passion for delivering outstanding service and assisting individuals with their healthcare inquiries, this opportunity is tailored for you.

  • Work alongside a remarkable team to assist customers with health-related questions
  • Act as a reliable consultant focused on improving the healthcare journey
  • Facilitate easy access to healthcare through your exemplary service

Your Daily Responsibilities

In this role, you will actively engage with members and providers to address their concerns using digital tools, ensuring timely and effective resolutions.

Support customers by clarifying benefits, addressing claims issues, and helping them connect with healthcare professionals through various communication channels.

Collaborate with internal departments to provide a cohesive experience and swiftly resolve any challenges.

What We Provide

  • Opportunities for career growth with support for continued education
  • Comprehensive health coverage and life insurance options
  • 401K matching, Paid Time Off, and Holiday compensation
  • Performance-based rewards and annual salary increases

At Dinjob, we celebrate diversity and recognize that our unique backgrounds enhance our collective success.

Required Qualifications and Skills

Please note: This position is available at various levels depending on experience and qualifications.

Essential Requirements

  • Ability to work remotely with a dedicated workspace and stable internet connection
  • Proven experience in customer service or similar roles

Preferred Attributes

  • Compassion and a dedication to effectively resolving customer concerns
  • Capability to handle multiple tasks, communicate effectively, and adapt to evolving situations
  • Strong commitment to punctuality and accountability

If you are enthusiastic about fostering a positive work atmosphere and enhancing customer satisfaction, we encourage you to consider this opportunity.

We offer competitive benefits and a nurturing work culture that promotes your development.

Your health and safety are paramount; therefore, vaccination against COVID-19 is required.

Dinjob is proud to be recognized for its dedication to diversity and inclusion. Discover more about us and explore opportunities with us. Be part of a team that champions equal opportunities for all candidates.