Guest Services Coordinator
2 weeks ago
We are looking for a courteous and professional Guest Services Coordinator to become a vital part of our team, managing all facets of guest accommodations at our esteemed establishment. Your key duties will encompass greeting incoming guests, overseeing reservations, and offering comprehensive information regarding our facilities, pricing, and services.
About Our Organization
As a prominent entity in the hospitality sector, Hilton Garden Inn Airport Indianapolis is recognized for its outstanding workplace culture and superior service. Our dedication to our employees is evident in our foundational principles of Respect, Integrity, Service, and Excitement (RISE). We firmly believe that a satisfied team translates to exceptional service for our patrons.
Employee Benefits
- Health Insurance
- Comprehensive Medical, Dental, and Vision Plans
- Paid Time Off (PTO)
- Employee Discounts
- Employee Support Programs
- 401K Retirement Plan with Matching Contributions
- Life Insurance Coverage
- Referral Incentive Program
Key Responsibilities
- Facilitate the check-in and check-out process for guests
- Manage online and telephone bookings
- Assist guests with payment options and credit card validation
- Gather guest information and allocate rooms accordingly
- Provide detailed information about the hotel, room options, pricing, and amenities
- Address guest concerns swiftly and professionally
- Collaborate with housekeeping to ensure rooms are pristine and well-stocked
- Oversee group bookings and special arrangements for VIP guests
- Promote additional services and amenities
- Maintain accurate records of bookings and payments
Qualifications
- Previous experience in a similar position
- Proficiency with hotel reservation systems
- Exceptional customer service and communication skills
- Strong organizational capabilities
Our Commitment
We take pride in being an equal opportunity employer that champions diversity and inclusivity within the workplace. Our organization is dedicated to fostering a positive and supportive atmosphere for all employees.
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