Guest Services Associate

2 weeks ago


Indianapolis, Indiana, United States Planet Fitness Full time
Planet Fitness - Guest Services Associate

The Guest Services Associate plays a crucial role in fostering a friendly environment for all Planet Fitness members, prospective members, and visitors by providing outstanding customer support.

Key Responsibilities:

  • Greet and assist members, prospective members, and visitors with a warm and welcoming demeanor.
  • Handle front desk operations including answering phone calls, checking in members, and conducting facility tours.
  • Update and maintain member accounts as necessary.
  • Respond to member inquiries and concerns in a courteous and timely manner.
  • Contribute to the cleanliness and organization of the fitness center.

Required Qualifications:

  • Experience in customer service is preferred.
  • Basic proficiency in computer usage.
  • A genuine interest in fitness and wellness.
  • A positive and enthusiastic attitude.
  • Strong communication and problem-solving abilities.
  • A high school diploma or equivalent is required, with a minimum age of 18.

Physical Requirements:

  • Ability to stand and walk for extended periods during shifts.
  • Frequent verbal communication in person or via phone.
  • Occasional lifting of items weighing up to 50 lbs.


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