Guest Services Representative
2 weeks ago
If you are enthusiastic about providing exceptional service and seeking a workplace that fosters professional growth, consider this opportunity with Fairfield Inn & Suites.
About Prominence Hospitality:
- We prioritize our employees and are committed to enhancing your career. Our company culture is characterized by inclusivity, growth, innovation, and empowerment.
- Attractive compensation and performance-based incentives
- Opportunities for training, development, and career advancement.
- Work-life balance and employee discounts available for friends and family.
We are currently seeking a Front Desk Agent for the 2nd Shift - 2pm to 9pm.
To excel in this role, you will need to:
- Act as the primary representative for our establishment by welcoming guests, managing check-ins, issuing room keys, addressing guest inquiries, and handling phone calls in a courteous and prompt manner.
- Demonstrate meticulous attention to detail by ensuring the cleanliness of the lobby and guest areas, maintaining accurate front desk records, completing necessary reports, and managing purchase requisitions and invoices for your area.
- Collaborate effectively with team members to create a productive and enjoyable work environment.
To thrive as a Front Desk Agent, you should possess:
- Strong organizational and analytical abilities, with the capacity to manage multiple tasks in a dynamic setting.
- A positive demeanor and effective listening skills, enabling you to address and resolve issues efficiently in person and over the phone.
- Familiarity with Microsoft Office and reservation management systems is advantageous.
- Excellent attention to detail, multitasking, and time management capabilities.
If you believe you are a great match for this role, we look forward to connecting with you.
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