Student Services Coordinator

4 weeks ago

Indianapolis, Indiana, United States University of Indianapolis Full time

Student Services Coordinator
Indianapolis, IN 46227


Deadline: Open until filled
Employment: Full-time, Non-exempt
Pay: Depends upon skills and experience
Department: Registrar's Office
Experience: Entry-Level

Job Description
The Registrar's Office of the University of Indianapolis is seeking applicants for a Student Services Coordinator. The Student Services Coordinator is the initial point of contact for inquiries from internal and external constituents, providing access to those seeking assistance from the Office of the Registrar.

Company Description
Become a Greyhound The University of Indianapolis is a private, liberal arts university and home to a close-knit community of more than 700 faculty and staff supporting 5,600 undergraduate and graduate students on our main campus. We offer an inclusive work environment where your individual contributions will be recognized and rewarded and the University's motto, "Education for Service," provides the foundation for all our work.

Situated on 65 acres in the University Heights neighborhood and just minutes from downtown Indianapolis, UIndy's campus is close to all of the cultural, shopping, sports, and recreational amenities you'd expect in the 13th-largest city in the United States. Want to cheer on your Hounds when they play their rivals in the Great Lakes Valley Conference? UIndy employees and their families enjoy free admission to home sporting events, and many arts and cultural events on campus are free for employees as well. The University is proud to offer a competitive total rewards package, including a generous time off policy, ensuring you can enjoy your time outside of work as you wish.

If you're interested in joining our dynamic environment and experiencing hard work, creativity, and teamwork, we welcome your application.

The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.

Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life Insurance
Tuition Discount
Retirement Savings Plan - 403B
Paid Vacation and Sick Time Accruals
Paid Holiday time and additional University days off
Employee Discounts & Services
Free Parking
Onsite Health & Wellness Center
For more information about the benefits of being a staff member at UIndy, visit our Benefits site.

Essential Functions- Student Services Coordinator
Acts as liaison to the campus on behalf of the Office of the Registrar, including walk-in traffic, incoming calls, the UIndy Registrar email inbox and communications, incoming and outgoing mail, and other related activities.
Point-of-contact for transcript processing through Parchment, including individual orders, general processes, internal requests, transcript paper orders, troubleshooting, communications, and inquiries.
Receives and facilitates the flow of all internal forms and requests for the Office of the Registrar by either responding directly to requests or directing the inquires to the appropriate team member.
Receives and prepares Academic Petitions for the Registrar, including communicating with necessary parties (students, advisors, faculty, etc.) regarding incomplete submissions.
Manages all departmental printing requests through the Copy Center, including inventorying and maintaining sufficient supplies of office forms, letterhead, envelopes, etc.
Manages, coordinates, and orders departmental supplies.
Manages and processes departmental financial requests with the Finance department, including depositing funds, submitting check requests, and requesting payments for departmental memberships, professional fees, and other expenditures.
Maintains a working knowledge of the campus with regard to campus-wide services, resources, office functions, departmental contacts, etc.
Acts as the point-of-contact for apostille requests, including managing and responding to inquiries submitted through the Apostille Google request form, maintaining the Google form for accuracy, facilitating the order process, collecting necessary documents, and collecting payments.
Processes and updates student data in Ellucian Banner based on assigned audit reports.
Updates student advisor information for "major change" forms received electronically and via campus mail.
Receives, scans, and uploads incoming transcripts and test scores (AP, IB, CLEP, DANTES, etc.) to Slate and coordinates with the Transfer Articulation Coordinator for articulation.
Annually coordinates and updates the internal Registrar's Office calendar (September through the end of August).
Provides back-up support for several functions of the Records, Registration and Veterans Coordinator.
Maintains an inviting reception area for campus guests, students, and employees.
Completes special projects as assigned by the Registrar.
Qualifications- Student Services Coordinator
High school diploma or equivalency required
Excellent customer service attitude is essential, and attention to detail is a must.
Excellent keyboarding/data entry skills - speed and accuracy. Ability to communicate professionally through written communications.
Working knowledge of Google Workspace (Sheets, Docs, Forms, Calendar, Gmail, etc.) and Microsoft Office is essential.
Working knowledge of Ellucian Banner, Parchment, and Degree Works is preferred.
Ability to work with minimal direct day-to-day supervision in a multi-task-oriented environment.
Ability to work with regular interruptions in tasks and maintain an excellent work output.
Excellent organizational skills.
Ability and aptitude to adapt to new data systems and processes.
Ability to get information within deadlines from faculty, staff, and students over whom no direct authority is exercised.
Ability to work in a supportive and hard-working team environment.

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