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Host/Hostess - Guest Services Representative

2 months ago

Indianapolis, Indiana, United States RMH Franchise Corporation Full time

**Job Summary**

The Host/Hostess is a vital member of our restaurant team, responsible for providing exceptional guest service and ensuring a positive dining experience for all patrons. As a Host/Hostess, you will be the first point of contact for guests, setting the tone for their visit and creating a warm and welcoming atmosphere.

**Key Responsibilities**

  • **Greet and Seat Guests**: Welcome guests in a friendly and courteous manner, ensuring they feel valued and appreciated.
  • **Manage Guest Flow**: Monitor the restaurant's seating capacity and manage the wait list to minimize wait times and ensure all guests are seated in a timely manner.
  • **Provide Assistance**: Offer support to servers as needed, including delivering food, taking drink orders, and refilling drinks.
  • **Maintain a Clean and Organized Environment**: Ensure the host stand, dining area, and restrooms are clean and well-maintained, adhering to our high standards of cleanliness and organization.
  • **Upsell and Promote**: Offer guests menu recommendations and promotions, increasing sales and enhancing the overall dining experience.
  • **Maintain Knowledge of Menu and Promotions**: Stay up-to-date on menu items, prices, and promotions to effectively communicate with guests and make informed recommendations.
  • **Collaborate with Team Members**: Work closely with servers, bartenders, and kitchen staff to ensure seamless service and a positive guest experience.

**Requirements**

  • **Excellent Communication Skills**: Possess strong verbal and written communication skills, with the ability to effectively interact with guests and team members.
  • **Attention to Detail**: Demonstrate a keen eye for detail, ensuring accuracy and efficiency in all aspects of the job.
  • **Ability to Work in a Fast-Paced Environment**: Thrive in a dynamic and fast-paced environment, remaining calm and composed under pressure.
  • **Basic Math Skills**: Possess basic math skills, with the ability to handle cash and operate a point-of-sale system.

**What We Offer**

  • **Competitive Pay and Benefits**: Enjoy a competitive salary and benefits package, including opportunities for advancement and professional growth.
  • **Opportunities for Advancement**: Develop your skills and knowledge, with opportunities to advance to leadership roles and take on new challenges.
  • **A Dynamic and Supportive Team**: Join a team of dedicated and passionate individuals who are committed to delivering exceptional guest service and creating a positive work environment.