Patient Access Liaison

8 hours ago


Houston, Texas, United States Amgen Full time
Job Summary

We are seeking a highly skilled Patient Access Liaison to join our team at Amgen. In this vital role, you will provide logistical and non-medical educational assistance to patients and caregivers, as well as office and site of care staff.

Key Responsibilities
  • Provide exceptional customer service to patients, caregivers, and healthcare professionals
  • Assess individual patient needs and develop education and resource plans to empower patients to become their own advocates
  • Collaborate with internal teams, including Market Access, Medical Affairs, and Advocacy, to facilitate patient access to insurance, medications, and financial support
  • Secure written or electronic HIPAA consent for patients in the assigned geography
  • Develop relationships with patients and caregivers through phone, text, email, virtual, or in-person connections
  • Provide proactive education to prescribers and sites of care on coverage for Amgen rare disease therapies, prior authorization requirements, and coding and billing requirements
  • Investigate access challenges pre- and post-infusion
  • Partner with Safety and PV to report adverse events and product complaints
Requirements
  • Doctorate degree and 2 years of patient services, reimbursement, medical affairs, or account management experience
  • Master's degree and 4 years of patient services, reimbursement, medical affairs, or account management experience
  • Bachelor's degree and 6 years of patient services, reimbursement, medical affairs, or account management experience
  • Scientific background and ability to learn product and disease information
  • Nursing or other clinical background preferred
  • Orphan or Rare disease experience
  • Familiarity with HIPAA guidelines and FDA requirements
  • Familiarity with and adherence to internal and OIG Compliance guidelines
What We Offer

As a Patient Access Liaison at Amgen, you will be part of a dynamic team that is dedicated to serving patients. We offer a comprehensive benefits package, including a retirement and savings plan, group medical, dental, and vision coverage, life and disability insurance, and flexible spending accounts. We also offer a discretionary annual bonus program and stock-based long-term incentives.

Amgen is an Equal Opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.



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