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Patient Liaison Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Liaison to join our team at Retina Consultants of Texas. As a Patient Liaison, you will play a critical role in ensuring the highest level of patient satisfaction by providing exceptional support and assistance to patients and their families.
Key Responsibilities- Respond to Patient Inquiries: Respond to technical questions from patients about treatment, symptoms, prescriptions, or any additional inquiries in a timely and professional manner.
- Coordinate Testing and Referrals: Set up tests requested by physicians, obtain required pre-authorizations, and relay results to patients.
- Manage Prescription and Referral Requests: Send/refill prescriptions; written, faxed, or electronic ERX, and schedule outgoing referrals and send chart information as needed.
- Assist with Clinic Operations: Assist with clinic operations as needed as an ophthalmic technician, including completing patient paperwork and documenting work in the EHR system.
- Education: High School diploma or equivalent required; Medical Assistant certification preferred.
- Experience: 1-2 years of experience in front or back office experience preferred; experience as an Ophthalmic Assistant or Medical Assistant preferred.
- Skills: Strong interpersonal skills; effective listening, clear communication, effective patient problem resolution, warm demeanor; ability to develop and maintain strong relationships with physicians, coworkers, and patients; ability to master multiple computer systems (data entry and data retrieval); ability to master the terminology of the medical field; bilingual in English and Spanish preferred.
